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The Client Relationship Manager leads a team of account managers dedicated to meeting the operational needs of assigned client segment. Manages and develops client accounts to initiate and maintain good client relationships. Being a Client Relationship Manager typically requires a bachelor's degree. Coordinates and communicates with marketing persons to enhance product performance and broaden sales channels. In addition, Client Relationship Manager typically reports to a head of a unit/department. The Client Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Client Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
The Client Relationship Senior Manager implements short- and long-term strategies for building client relationships, generating new business, and driving revenue growth. Directs and oversees the account management function. Being a Client Relationship Senior Manager establishes data collection and monitoring processes that reflect the status and health of accounts. Develops and sets team objectives and targets. In addition, Client Relationship Senior Manager facilitates targeted action plans to resolve issues and maintain client satisfaction. Leads interactions with the most strategic accounts. Collaborates with cross-functional teams to suggest product or service improvements responsive to client feedback and industry trends. Typically requires a bachelor's degree or equivalent. Typically reports to senior management. The Client Relationship Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Client Relationship Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
The Client Relationship SVP establishes and oversees an organization's account management policies, objectives, and initiatives. Leads the overall account management strategy for an organization. Being a Client Relationship SVP plans client retention strategies and account strategies that increase revenue. Creates short and long-term strategies for building client relationships, generating new business, and driving revenue growth. In addition, Client Relationship SVP builds cross-functional relationships with organizational stakeholders to understand products, customers, and industry. Ensures products and services consistently meet client needs. Requires a bachelor's degree. Typically reports to top management. The Client Relationship SVP manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head.