What are the main factors that influence an Insurance CSR's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Insurance CSR?

The Healthcare industry offers the highest average compensation for Insurance CSR roles, with salaries approximately 18% above the market median.

How does experience change An Insurance CSR's salary?

An Insurance CSR's salary grows with experience: a Insurance CSR (0-1 years)earns $42,274, a Customer Service Representative II (1-3 years)earns $47,692, a Customer Service Representative III (3-5 years)earns $55,849, a Customer Service Representative IV (5-7 years)earns $62,401, a Customer Service Team Leader (7+ years)earns $69,983,

What are the highest paying states for an Insurance CSR?

Insurance CSR salary varies significantly by state. The top 3 highest paying states for Insurance CSR roles are District of Columbia $43,281, California $43,117, Massachusetts $42,542. These tech hubs typically pay 10-15% above the national average.

How much do different types of Insurance CSR roles make?

Salaries for Insurance CSR level roles vary by specialization: CSR Agent Insurance: $86,944; Lead Csr: $51,082; Csr Supervisor: $48,611; CSR/Dispatcher: $48,607; CSR: $44,744.

Insurance CSR Salary in Massachusetts

How much does an Insurance CSR make in Massachusetts?

As of September 01, 2026, the average salary for an Insurance CSR in Massachusetts is $42,542 per year, which breaks down to an hourly rate of $20.

However, an Insurance CSR's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $49,519
Majority Range (25th-75th percentile): $38,893 to $46,194
Entry-Level (10th percentile): $35,571

10% $35,571

50% (Median) $42,542

90% $49,519

Insurance CSR Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$46,194	$3,850	$888	$22
Average	$42,542	$3,545	$818	$20
25th Percentile	$38,893	$3,241	$748	$19

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Insurance CSR Salaries

An Insurance CSR's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Insurance CSR Salaries?

Experience is a primary driver of an Insurance CSR's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $42,274
Early Career (1-2 years): $47,692
Mid-Level (2-4 years): $55,849
Senior-Level (5-8 years): $62,401
Expert (over 8 years): $69,983

Levels	Salary
Insurance... Level Insurance CSR	$42,274
Customer ... Level Insurance CSR	$47,692
Customer ... Level Insurance CSR	$55,849
Customer ... Level Insurance CSR	$62,401
Customer ... Level Insurance CSR	$69,983

View as Graph

How Do Insurance CSR Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Insurance CSRs. For example, consider the average annual salaries in these key locations:

District of Columbia: $43,281.
California: $43,117.
Massachusetts: $42,542.

District of Columbia $43,281 California $43,117 Massachusetts $42,542 Washington $42,386 New Jersey $42,370 Alaska $42,315 Connecticut $41,776 New York $41,557

Hawaii $40,857 Rhode Island $40,529 Maryland $40,306 Minnesota $40,001 Colorado $39,884 Illinois $39,845 Oregon $39,696 Delaware $39,587

New Hampshire $39,518 Virginia $39,364 Pennsylvania $38,915 Nevada $38,688 North Dakota $38,614 Michigan $38,496 Wisconsin $38,453 Vermont $38,367

Texas $38,129 Maine $38,113 Arizona $38,090 Ohio $38,062 Georgia $37,703 Indiana $37,523 Wyoming $37,488 Utah $37,433

Iowa $37,410 Kansas $37,222 Louisiana $37,167 North Carolina $37,148 Missouri $37,140 Florida $36,987 Montana $36,905 Nebraska $36,827

Kentucky $36,784 South Carolina $36,628 Tennessee $36,530 Idaho $36,491 New Mexico $36,206 Oklahoma $36,143 Alabama $35,912 South Dakota $35,525

Arkansas $35,314 West Virginia $35,201 Mississippi $34,861

Top Paying Cities for Insurance CSRs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $40,325
Amherst: $40,619
Barre: $41,025

Agawam, MA $40,325

Amherst, MA $40,619

Barre, MA $41,025

Belchertown, MA $40,581

Blandford, MA $40,506

Bondsville, MA $40,588

Brimfield, MA $40,809

Chester, MA $40,337

Chesterfield, MA $40,343

Chicopee, MA $40,320

Cummington, MA $40,234

Easthampton, MA $40,414

East Longmeadow, MA $40,348

East Otis, MA $40,513

Feeding Hills, MA $40,347

Gilbertville, MA $40,914

Goshen, MA $40,339

Granby, MA $40,426

Granville, MA $40,642

Hadley, MA $40,512

Hampden, MA $40,431

Hardwick, MA $40,937

Hatfield, MA $40,519

Haydenville, MA $40,470

Holyoke, MA $40,356

Huntington, MA $40,393

Leeds, MA $40,419

Leverett, MA $40,670

Ludlow, MA $40,394

Monson, MA $40,591

North Amherst, MA $40,592

Northampton, MA $40,447

Florence, MA $40,422

North Hatfield, MA $40,500

Oakham, MA $41,009

Palmer, MA $40,638

Plainfield, MA $40,221

Russell, MA $40,499

Shutesbury, MA $40,733

Southampton, MA $40,392

South Barre, MA $41,009

South Hadley, MA $40,404

Southwick, MA $40,491

Thorndike, MA $40,586

Three Rivers, MA $40,531

Wales, MA $40,772

Ware, MA $40,775

Warren, MA $40,841

West Chesterfield, MA $40,338

Westfield, MA $40,405

West Hatfield, MA $40,479

West Springfield, MA $40,322

West Warren, MA $40,780

Whately, MA $40,503

Wheelwright, MA $40,982

Wilbraham, MA $40,413

Williamsburg, MA $40,386

Woronoco, MA $40,458

Worthington, MA $40,255

Springfield, MA $40,318

Longmeadow, MA $40,332

Indian Orchard, MA $40,336

Pittsfield, MA $40,103

Adams, MA $40,061

Ashley Falls, MA $40,600

Becket, MA $40,216

Berkshire, MA $40,099

Cheshire, MA $40,087

Dalton, MA $40,103

Glendale, MA $40,116

Great Barrington, MA $40,374

Hinsdale, MA $40,135

Housatonic, MA $40,122

Lanesboro, MA $40,071

Lee, MA $40,145

Lenox, MA $40,095

Lenox Dale, MA $40,101

Middlefield, MA $40,168

Mill River, MA $40,500

Monterey, MA $40,367

North Adams, MA $40,041

North Egremont, MA $40,327

Otis, MA $40,403

Richmond, MA $40,060

Sandisfield, MA $40,610

Savoy, MA $40,134

Sheffield, MA $40,535

South Egremont, MA $40,456

Southfield, MA $40,630

South Lee, MA $40,180

Stockbridge, MA $40,096

Tyringham, MA $40,262

West Stockbridge, MA $40,069

Williamstown, MA $39,918

Windsor, MA $40,128

Greenfield, MA $40,565

Ashfield, MA $40,319

Athol, MA $41,043

Bernardston, MA $40,635

Buckland, MA $40,322

Charlemont, MA $40,241

Colrain, MA $40,488

Conway, MA $40,461

Deerfield, MA $40,554

Drury, MA $40,158

Erving, MA $40,777

Heath, MA $40,290

Lake Pleasant, MA $40,698

Millers Falls, MA $40,734

Monroe Bridge, MA $40,098

Montague, MA $40,680

Gill, MA $40,703

New Salem, MA $40,847

Northfield, MA $40,730

Orange, MA $40,905

Petersham, MA $41,016

Rowe, MA $40,179

Royalston, MA $40,935

Shelburne Falls, MA $40,443

South Deerfield, MA $40,531

Sunderland, MA $40,630

Turners Falls, MA $40,676

Warwick, MA $40,752

Wendell, MA $40,790

Wendell Depot, MA $40,804

Fitchburg, MA $41,323

Ashburnham, MA $41,196

Ashby, MA $41,313

Ayer, MA $41,681

Devens, MA $41,587

Baldwinville, MA $41,080

East Templeton, MA $41,124

Gardner, MA $41,170

Westminster, MA $41,173

Groton, MA $41,713

Harvard, MA $41,635

Hubbardston, MA $41,131

Leominster, MA $41,332

Littleton, MA $41,783

Lunenburg, MA $41,463

Pepperell, MA $41,706

Shirley, MA $41,581

Still River, MA $41,532

Templeton, MA $41,123

Townsend, MA $41,554

West Groton, MA $41,637

West Townsend, MA $41,458

Winchendon, MA $41,051

Winchendon Springs, MA $41,088

Auburn, MA $40,963

North Dartmouth, MA $41,206

South Dartmouth, MA $41,208

North Attleboro, MA $41,002

Plainville, MA $41,285

Attleboro Falls, MA $41,061

North Dighton, MA $41,151

Norton, MA $41,703

Raynham, MA $41,925

Raynham Center, MA $41,882

Rehoboth, MA $40,730

Rochester, MA $41,305

Seekonk, MA $40,543

Swansea, MA $40,805

Berkley, MA $41,346

Taunton, MA $41,592

Westport, MA $41,192

Westport Point, MA $41,188

Berlin, MA $41,257

Cataumet, MA $41,396

Blackstone, MA $41,097

Boylston, MA $41,031

Brookfield, MA $40,944

Charlton, MA $40,995

Charlton City, MA $40,997

Charlton Depot, MA $40,997

Clinton, MA $41,202

East Brookfield, MA $40,978

Douglas, MA $41,048

East Princeton, MA $41,132

Fiskdale, MA $40,927

Grafton, MA $41,010

Holden, MA $40,972

Holland, MA $40,859

Jefferson, MA $41,007

Lancaster, MA $41,398

Leicester, MA $40,966

Linwood, MA $41,113

Manchaug, MA $41,018

Millbury, MA $40,966

Millville, MA $41,069

New Braintree, MA $40,967

Northborough, MA $41,093

Northbridge, MA $41,101

North Brookfield, MA $40,980

North Grafton, MA $40,986

North Oxford, MA $40,982

North Uxbridge, MA $41,077

Oxford, MA $41,002

Princeton, MA $41,127

Rochdale, MA $40,970

Rutland, MA $41,032

Shrewsbury, MA $40,972

Southbridge, MA $40,987

South Grafton, MA $41,035

South Lancaster, MA $41,300

Spencer, MA $40,981

Sterling, MA $41,179

Sturbridge, MA $40,957

Upton, MA $41,150

Uxbridge, MA $41,090

Webster, MA $41,033

Dudley, MA $41,019

Westborough, MA $41,126

West Boylston, MA $41,014

West Brookfield, MA $40,900

West Millbury, MA $40,970

Whitinsville, MA $41,088

Sutton, MA $41,013

Worcester, MA $40,955

East Walpole, MA $42,238

Cherry Valley, MA $40,960

Paxton, MA $40,973

Framingham, MA $41,910

Village Of Nagog Woods, MA $41,842

Boxborough, MA $41,708

Acton, MA $41,840

Ashland, MA $41,655

Bedford, MA $42,013

Hanscom Afb, MA $42,242

Bolton, MA $41,470

Carlisle, MA $41,884

Concord, MA $41,989

Fayville, MA $41,579

Holliston, MA $41,644

Hopedale, MA $41,297

Hopkinton, MA $41,346

Hudson, MA $41,531

Marlborough, MA $41,463

Maynard, MA $41,827

Mendon, MA $41,222

Milford, MA $41,364

Natick, MA $42,425

Sherborn, MA $42,135

Southborough, MA $41,457

Foxboro, MA $41,903

Franklin, MA $41,455

Greenbush, MA $42,306

Green Harbor, MA $42,078

Hingham, MA $42,583

Hull, MA $43,012

Humarock, MA $42,130

Mansfield, MA $41,840

Marshfield, MA $42,100

Marshfield Hills, MA $42,170

Medfield, MA $42,218

Medway, MA $41,637

Millis, MA $41,947

Minot, MA $42,306

Norfolk, MA $41,825

North Marshfield, MA $42,078

North Scituate, MA $42,378

Norwell, MA $42,264

Norwood, MA $42,478

Ocean Bluff, MA $42,078

Scituate, MA $42,347

Sharon, MA $42,127

Sheldonville, MA $41,463

South Walpole, MA $41,974

Stoughton, MA $42,159

Walpole, MA $42,137

Westwood, MA $42,726

Wrentham, MA $41,456

Boston, MA $43,437

Roxbury, MA $43,434

Roxbury Crossing, MA $43,435

Dorchester, MA $43,423

Dorchester Center, MA $43,392

Mattapan, MA $43,365

Charlestown, MA $43,432

Jamaica Plain, MA $43,416

Roslindale, MA $43,356

West Roxbury, MA $43,293

Allston, MA $43,424

Brighton, MA $43,403

Hyde Park, MA $43,225

Readville, MA $43,200

Cambridge, MA $43,408

Somerville, MA $43,429

Malden, MA $43,343

Everett, MA $43,404

Chelsea, MA $43,409

Revere, MA $43,342

Winthrop, MA $43,380

Medford, MA $43,362

West Medford, MA $43,327

Quincy, MA $43,080

Melrose, MA $43,207

Stoneham, MA $43,008

Braintree, MA $42,627

Milton, MA $43,148

Milton Village, MA $43,288

Weymouth, MA $42,568

East Weymouth, MA $42,616

South Weymouth, MA $42,265

North Weymouth, MA $42,984

East Boston, MA $43,437

Brockton, MA $42,140

Avon, MA $42,158

Bridgewater, MA $42,045

Bryantville, MA $42,077

Carver, MA $41,645

Duxbury, MA $41,962

East Bridgewater, MA $42,125

Easton, MA $42,131

Elmwood, MA $42,106

Halifax, MA $42,038

Hanover, MA $42,176

Hanson, MA $42,097

Holbrook, MA $42,177

Middleboro, MA $41,593

Manomet, MA $41,716

Lakeville, MA $41,470

Monponsett, MA $42,052

Abington, MA $42,160

North Carver, MA $41,765

North Easton, MA $42,139

North Pembroke, MA $42,107

Pembroke, MA $42,089

Plymouth, MA $41,661

Kingston, MA $41,925

South Carver, MA $41,591

Plympton, MA $41,908

Randolph, MA $42,330

Rockland, MA $42,179

South Easton, MA $42,108

West Bridgewater, MA $42,137

White Horse Beach, MA $41,740

Whitman, MA $42,145

Lexington, MA $42,668

Brookline, MA $43,416

Brookline Village, MA $43,422

Waltham, MA $42,930

North Waltham, MA $43,169

New Town, MA $43,303

Babson Park, MA $42,919

Newton, MA $43,338

Newton Center, MA $43,309

Newtonville, MA $43,280

Newton Highlands, MA $43,271

Newton Lower Falls, MA $43,075

Newton Upper Falls, MA $43,221

West Newton, MA $43,210

Auburndale, MA $43,125

Chestnut Hill, MA $43,387

Waban, MA $43,192

Watertown, MA $43,375

Arlington, MA $43,268

Arlington Heights, MA $43,246

Belmont, MA $43,297

Waverley, MA $43,337

Wellesley Hills, MA $42,918

Wellesley, MA $42,764

Needham, MA $43,001

Weston, MA $42,743

Needham Heights, MA $43,151

Nonantum, MA $43,303

Buzzards Bay, MA $41,496

Lincoln, MA $42,410

Stow, MA $41,681

Sudbury, MA $42,018

Wayland, MA $42,373

Woodville, MA $41,314

Woburn, MA $42,622

Burlington, MA $42,232

Andover, MA $41,380

Billerica, MA $41,878

Chelmsford, MA $41,907

Dracut, MA $41,834

Dunstable, MA $41,816

Haverhill, MA $41,341

Georgetown, MA $41,408

Groveland, MA $41,368

Lawrence, MA $41,291

Methuen, MA $41,299

North Andover, MA $41,341

Lowell, MA $41,912

Merrimac, MA $41,320

North Billerica, MA $41,896

North Chelmsford, MA $41,901

North Reading, MA $41,751

Nutting Lake, MA $41,898

Pinehurst, MA $41,945

Reading, MA $42,157

Tewksbury, MA $41,753

Tyngsboro, MA $41,857

Wakefield, MA $42,674

West Boxford, MA $41,416

Westford, MA $41,860

Wilmington, MA $41,789

Winchester, MA $43,093

Lynn, MA $43,039

Saugus, MA $43,094

Swampscott, MA $42,831

Nahant, MA $43,167

Amesbury, MA $41,297

Beverly, MA $42,068

Boxford, MA $41,399

Byfield, MA $41,435

Danvers, MA $41,987

Essex, MA $41,745

Gloucester, MA $41,790

Hamilton, MA $41,826

Hathorne, MA $41,846

Chilmark, MA $41,339

East Falmouth, MA $41,416

East Sandwich, MA $41,592

East Wareham, MA $41,486

Edgartown, MA $41,468

Falmouth, MA $41,357

Woods Hole, MA $41,274

Menemsha, MA $41,354

Monument Beach, MA $41,425

Nantucket, MA $41,705

North Falmouth, MA $41,372

Oak Bluffs, MA $41,427

Onset, MA $41,435

Pocasset, MA $41,410

Sagamore, MA $41,555

Sagamore Beach, MA $41,575

Sandwich, MA $41,560

Siasconset, MA $41,662

Silver Beach, MA $41,353

Vineyard Haven, MA $41,386

Wareham, MA $41,401

West Chop, MA $41,397

West Falmouth, MA $41,346

West Tisbury, MA $41,375

West Wareham, MA $41,383

Hyannis, MA $41,736

Barnstable, MA $41,645

Brewster, MA $41,702

Centerville, MA $41,630

Chatham, MA $41,730

Cotuit, MA $41,547

Ipswich, MA $41,596

Cummaquid, MA $41,657

Lynnfield, MA $42,306

Manchester, MA $41,998

Marblehead, MA $42,493

Middleton, MA $41,663

Newburyport, MA $41,353

Newbury, MA $41,429

Salisbury, MA $41,266

Peabody, MA $42,369

Prides Crossing, MA $42,095

Rockport, MA $41,706

Rowley, MA $41,500

Salem, MA $42,355

South Hamilton, MA $41,759

Topsfield, MA $41,625

Wenham, MA $41,862

West Newbury, MA $41,367

Accord, MA $42,292

Bellingham, MA $41,285

Brant Rock, MA $41,993

Canton, MA $42,356

Cohasset, MA $42,575

Dedham, MA $43,079

Dover, MA $42,545

East Mansfield, MA $42,005

Dennis, MA $41,692

Dennis Port, MA $41,774

East Dennis, MA $41,661

Eastham, MA $41,645

East Orleans, MA $41,491

Forestdale, MA $41,504

Harwich, MA $41,737

Harwich Port, MA $41,756

Hyannis Port, MA $41,658

Marstons Mills, MA $41,584

Mashpee, MA $41,493

North Chatham, MA $41,722

North Eastham, MA $41,645

North Truro, MA $41,572

Orleans, MA $41,682

Osterville, MA $41,589

Provincetown, MA $41,636

South Chatham, MA $41,740

South Dennis, MA $41,740

South Harwich, MA $41,746

South Orleans, MA $41,695

South Wellfleet, MA $41,558

South Yarmouth, MA $41,763

Truro, MA $41,541

Wellfleet, MA $41,590

West Barnstable, MA $41,638

West Chatham, MA $41,737

West Dennis, MA $41,747

West Harwich, MA $41,757

West Hyannisport, MA $41,683

West Yarmouth, MA $41,729

Yarmouth Port, MA $41,710

Assonet, MA $41,244

Attleboro, MA $40,876

Chartley, MA $41,741

Cuttyhunk, MA $41,255

Dartmouth, MA $41,206

Dighton, MA $41,016

East Freetown, MA $41,252

East Taunton, MA $41,563

Fairhaven, MA $41,207

Fall River, MA $41,136

Somerset, MA $40,935

Marion, MA $41,297

Mattapoisett, MA $41,228

New Bedford, MA $41,205

Acushnet, MA $41,219

Insurance CSR Salary by Industry: Top Paying Sectors

For Insurance CSR roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Insurance CSR positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Insurance CSR as a support function rather than a direct revenue driver.

The top paying industries for an Insurance CSR

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Healthcare	$50,200	$24.0	18%
Energy & Utilities	$48,924	$24.0	15%
Financial Services	$46,796	$22.0	10%
Insurance	$46,796	$22.0	10%
Pharmaceuticals	$46,796	$22.0	10%

Insurance CSR Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Insurance CSR's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$38,893

Average $42,542/year

$46,194

$3,241

Average $3,545/month

$3,850

$748

Average $818/week

$888

$19

Average $20/hour

$22

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$46,194	$3,850	$888	$22
Average	$42,542	$3,545	$818	$20
25th Percentile	$38,893	$3,241	$748	$19

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Where Does Our Salary Data Come From?

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Insurance CSR Salary in Massachusetts

How much does an Insurance CSR make in Massachusetts?

Key Factors That Influence Insurance CSR Salaries

How Experience Level Affects Insurance CSR Salaries?

How Do Insurance CSR Salaries Vary from State to State?

Top Paying Cities for Insurance CSRs

Insurance CSR Salary by Industry: Top Paying Sectors

The top paying industries for an Insurance CSR

Insurance CSR Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Find Your Next Insurance CSR Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Insurance CSR Salary in Massachusetts

How much does an Insurance CSR make in Massachusetts?

Key Factors That Influence Insurance CSR Salaries

How Experience Level Affects Insurance CSR Salaries?

How Do Insurance CSR Salaries Vary from State to State?

Top Paying Cities for Insurance CSRs

Insurance CSR Salary by Industry: Top Paying Sectors

The top paying industries for an Insurance CSR

Insurance CSR Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of Jobs related to Insurance CSR

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