Line Queue Concierge Salary in Hayward, CA

Zales Line Concierge - Average Salary $45,210

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Queue Manager - Average Salary $69,690

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Queue Coordinator - Average Salary $89,895

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Concierge - Average Salary $44,745

Concierge acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.

Concierge Manager - Average Salary $45,460

Concierge Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Concierge Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Concierge Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Concierge Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Concierge Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.