Office Manager oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Develops and implements procedures and policies for all administrative activities. Being an Office Manager typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Office Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
Business Office Manager is responsible for the direction and coordination of several business office operations. May require an associate's degree in a related area with at least 7 years of experience in the field. Being a Business Office Manager relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager.
Office Supervisor oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Implements procedures and policies for all administrative activities. Being an Office Supervisor typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Additionally, Office Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Office Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.
Central Office Equipment Technician installs, repairs and maintains office machinery and equipment. Performs preventative maintenance, replaces parts , and updates software. Being a Central Office Equipment Technician documents maintenance and service cycles of the office devices. Requires a high school diploma or its equivalent. Additionally, Central Office Equipment Technician may be required to complete an apprenticeship and/or formal training in area of specialty. Typically reports to a supervisor or manager. The Central Office Equipment Technician may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Business Office Director - Healthcare directs the day to day activities of a hospital's business office. Responsible for admitting and registration, patient billing and collection, third-party payer relations, and preparation of insurance claims. Being a Business Office Director - Healthcare administers policies and procedures and ensures all office activities comply with hospital standards and government regulations. Ensures that patient financial matters are handled in an efficient manner. Additionally, Business Office Director - Healthcare requires a bachelor's degree. Typically reports to top management. The Business Office Director - Healthcare manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Business Office Director - Healthcare typically requires 5+ years of managerial experience.