The IT-Customer Project/Program Management, Specialist II evaluates use cases and client needs to develop configurations that support business processes. Supports external clients with implementing technical systems, software, hardware, or solutions. Being an IT-Customer Project/Program Management, Specialist II ensures that implementations are completed on time, within budget, and meet client expectations. Defines and executes delivery and implementation plans. In addition, IT-Customer Project/Program Management, Specialist II tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a manager. Being an IT-Customer Project/Program Management, Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an IT-Customer Project/Program Management, Specialist II typically requires 2-4 years of related experience.
Training Specialist II delivers company training programs and workshops to employees and managers. Monitors the effectiveness of training on employees using individual or group performance results. Being a Training Specialist II collects feedback on sessions from attendees to use for future improvements to content and presentation. Contributes to new training program design and existing program enhancements. Additionally, Training Specialist II develops and creates lesson plans and training aids. May specialize in a particular subject, training program, or function of the company. Training programs may typically include topics such as supervisory/management training, work skills training, team building, and communications. Requires a bachelor's degree. Typically reports to a manager. The Training Specialist II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Training Specialist II typically requires 2 to 4 years of related experience.
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