The Entry HR Service Center Representative maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being an Entry HR Service Center Representative may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans. In addition, Entry HR Service Center Representative typically reports to a supervisor or manager. Being an Entry HR Service Center Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Entry HR Service Center Representative typically requires 0-2 years of related experience.
The Human Resources Service Center Representative I maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Human Resources Service Center Representative I may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans. In addition, Human Resources Service Center Representative I typically reports to a supervisor or manager. Being a Human Resources Service Center Representative I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Human Resources Service Center Representative I typically requires 0-2 years of related experience.
Chat Support Representative I responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative I ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative I typically reports to a supervisor or manager. The Chat Support Representative I works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Chat Support Representative I typically requires 1-3 years of related experience.
Chat Support Representative II responds to customer inquiries regarding online merchandise, orders, product questions, or problems in a live chat format using an online chat software system. Receives inquiries from a queue, documents customer interactions, and inputs tickets. Being a Chat Support Representative II ensures prompt and proper resolution of customer queries by providing answers, additional information, suggesting products, or escalating/engaging others in the organization to provide a solution according to defined procedures. May require an associate degree. Additionally, Chat Support Representative II typically reports to a supervisor or manager. The Chat Support Representative II works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Chat Support Representative II typically requires 3-5 years of related experience.
Contact Center Representative I - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative I - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative I - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.