Contact Center Representative I makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative I processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative I identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience.
Contact Center Representative III makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative III processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative III identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III typically requires 3-5 years of related experience.
The Entry HR Service Center Representative maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being an Entry HR Service Center Representative may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans. In addition, Entry HR Service Center Representative typically reports to a supervisor or manager. Being an Entry HR Service Center Representative work is closely managed. Works on projects/matters of limited complexity in a support role. Working as an Entry HR Service Center Representative typically requires 0-2 years of related experience.
The Human Resources Service Center Representative I maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Being a Human Resources Service Center Representative I may require an associate's degree. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and paid time off as well as retirement and pension plans. In addition, Human Resources Service Center Representative I typically reports to a supervisor or manager. Being a Human Resources Service Center Representative I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Human Resources Service Center Representative I typically requires 0-2 years of related experience.