As of March 01, 2025, the average annual salary for a Help Desk Lead in Delaware is $61,678. Salary.com reports that pay typically ranges from $48,683 to $69,841, with most professionals earning between $36,852 and $77,272.
Manage the processing of incoming calls to the Help Desk via telephone, and e-mail to ensure courteous, timely, and effective resolution of end user issues.
May 17, 2023
Help Desk Lead in Greenbelt, MD
Develop & Maintain Service Desk agents training documentation, provide formal and continuous training to ensure high-quality service response.
November 20, 2022
Support the development of standard operating procedures, Knowledge Base (KB) articles for the use of service desks agents.
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About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
About Delaware Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the ....More