Assist in the development and maintenance of training materials and operations manuals according to department standards and guidelines in conjunction with system enhancements, tariff revisions and changes to business processes to ensure the information adheres to current Company standard practices, policies and procedures, providing end users with a resource to ensure compliance.
February 13, 2020
Support the intake of potential use cases throughout the business, partner with stakeholder groups inside and outside of Finance, to identify high-value opportunities for tool adoption.
March 19, 2020
Manage and support Banner ERP applications related to Finance and Student fiscal services/receivables and collections in addition to other related areas including support, upgrades, and troubleshooting.
April 09, 2020
Creates, reviews, and updates documentation on an annual basis for responsible systems prepares test scenarios and testing schedules.
April 30, 2020
Lead discovery with Hub End-User Sites to collect, refine, and document business requirements, providing strategic recommendations and sharing best practices to ensure the proposed solution(s) most appropriately fits the business needs of each Site.
May 04, 2020
Provide end-user support for system, application and business processes by providing guidance, troubleshooting, resolving system issues and communicating resolutions related to supported technologies to ensure systems are functional to optimize productivity, and reducing down time.
May 06, 2020
Collaborates with the Product owner and relevant subject matter experts to define concise and effective user stories with precise and accurate acceptance criteria that will be used by the team and product owner to ensure that stakeholder and product owner intent is effectively captured and developed.
May 07, 2020