Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
January 10, 2023
Manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner via telephone and E-mail.
February 08, 2023
Participate in the analysis of information to determine, recommend, and plan the use of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or work load, efficient operation and effective use of allotted resources.
February 22, 2023
Develop and Engineer Workstation policies and configurations with SCCM, Active Directory GPOs, AzureAD, Ivanti DesktopNow and Powershell to manage and maintain Windows desktop operating environment and meet business needs.
March 27, 2023
Provides the technical support necessary for the diagnosis and resolution of problems presented primarily from (1) customer calls, (2) tickets created as the result of electronic communications from the customer, and (3) tickets transferred from the NOC team that are unable to be closed.
April 04, 2023
Lead efforts related to designing, planning, enhancing, and testing all distributed systems platforms used throughout the enterprise including base-lining current systems, trend analysis and capacity planning as required for future systems requirements.
April 13, 2023
Creates and updates system documentation for engineering, operations, and support teams.
May 09, 2023