Develop and Engineer Workstation policies and configurations with SCCM, Active Directory GPOs, AzureAD, Ivanti DesktopNow and Powershell to manage and maintain Windows desktop operating environment and meet business needs.
June 22, 2021
Demonstrated experience in a role responsible for Client Support via phone / email or assigned ticketing process.
August 14, 2021
Creates and updates system documentation for engineering, operations, and support teams.
September 22, 2021
Manage client requests for technical support by accurately assessing, researching and implementing the resolution in a timely manner via telephone and E-mail.
October 16, 2021
Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
October 18, 2021
Design, configure, administer, build and support the SCCM and Modern Management systems that support the desktop environment including use of Software Center and Application Catalogue self-service.
November 01, 2021
Collaborate cross-functionally with Product, Development, Client Solutions and Sales teams on the implementation of new features and design decisions, relaying data-driven feedback to all teams.
December 12, 2021