Contact Manager Salary in Miami, FL
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How much does a Contact Manager make in Miami, FL? The average Contact Manager salary in Miami, FL is $95,117 as of March 26, 2024, but the salary range typically falls between $80,972 and $112,334. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Salary range for a Contact Manager
$80,972 to $112,334
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Contact Manager
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What does a Contact Manager do?
Common responsibilities of a Contact Manager
Act as a business partner while regularly educating, advising and informing your customers on marketing products, corporate merchandise, marketing trends and new campaign strategies.
November 16, 2022
Lead/direct senior business analysts, functional support area managers, and cross-functional execution teams on complex projects, performance improvement initiatives and organizational effectiveness analysis.
December 30, 2022
Develop and sustain a team of direct reports who are engaged in delivering the performance required to meet business targets, including coaching and the creation and implementation of training and development plans in an environment with a continuously evolving workforce.
March 08, 2023
Works closely with Senior Management and Director of Operations to create policy/procedures for their specific departments, and has direct external contact with business clients to provide sales support and resolution of escalated issues.
March 15, 2023
Support training efforts to ensure appropriate new hire training is achieving desired needs and the appropriate handoffs and tracking exist between contact center organization and training organization.
March 20, 2023
Manages and develops staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.
April 20, 2023
Assist other teams to ensure all project deliverables and outcomes are implemented on time, on budget, and within scope to meet the expectations of the project sponsor and owner.
April 24, 2023
Monitor completion of operational effectiveness/compliance requirements outlined in BMOs Policy and Procedures (PandP), and/or any other regulators and other communications as received, to manage risk within acceptable limits.
April 24, 2023
Drives employee engagement across the contact center ensuring employees are receiving training as required, team meetings are being held, one-on-one feedback sessions are being held, and recognition and rewards are utilized on a frequent basis to award positive behaviors.
April 30, 2023
Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.
May 12, 2023
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Contact Manager Salary By Experience Levels in Miami, FL
How much should you be earning in Contact Manager in Miami, FL based on your current experience?
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RELEVANT JOB EXPERIENCE
Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.
Contact Manager Salary By Level of Education in Miami, FL
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Tell us about your education and see an estimate of earnings for Contact Manager in Miami, FL and well to know the impact of education on future careers.
LEVEL OF EDUCATION
Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.
Average Salary Range for Contact Manager in Miami, FL
Average Base Salary
Core compensation
80972
112334
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Contact Manager in 2024?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Manager in Miami, FL. The base salary for Contact Manager ranges from $80,972 to $112,334 with the average base salary of $95,117. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $85,262 to $124,985 with the average total cash compensation of $102,323.
View Average Salary for Contact Manager as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $95,117 | $80,972 - $112,334 |
| Bonus | $7,206 | $4,290 - $12,651 |
| Total Pay | $102,323 | $85,262 - $124,985 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Contact Manager Salary Near Miami, FL
| CITY, STATE | AVERAGE SALARY RANGE | COMPARE TO Miami, FL |
|---|---|---|
| CITY, STATE Hialeah, FL | AVERAGE SALARY RANGE $81,056 - $112,451 | COMPARE TO Miami, FL |
| CITY, STATE Hollywood, FL | AVERAGE SALARY RANGE $81,484 - $113,044 | COMPARE TO Miami, FL |
| CITY, STATE Pembroke Pines, FL | AVERAGE SALARY RANGE $80,956 - $112,311 | COMPARE TO Miami, FL |
| CITY, STATE Fort Lauderdale, FL | AVERAGE SALARY RANGE $81,484 - $113,044 | COMPARE TO Miami, FL |
| CITY, STATE Coconut Creek, FL | AVERAGE SALARY RANGE $81,484 - $113,044 | COMPARE TO Miami, FL |
| CITY, STATE Boca Raton, FL | AVERAGE SALARY RANGE $82,587 - $114,574 | COMPARE TO Miami, FL |
See salaries for Contact Manager in locations close to Miami, FL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.
About Miami, Florida
Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
View Salary for Similar Jobs to Contact Manager in Miami, FL
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| JOB TITLE Contact Center Scheduler III | LOCATION Miami, FL | MINIMUM SALARY $62,403 | MAXIMUM SALARY $79,604 |
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The Contact Manager job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Miami, FL that might be a good fit for the type of job and salary you are looking for.
About Miami, Florida Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most....More
Miami, Florida area prices were up 2.9% from a year ago
Contact Manager Salary in popular cities: Jacksonville, Tampa, Saint Petersburg
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role