How much does a Contact Manager make? The average Contact Manager salary is $55,409 as of October 28, 2020, but the salary range typically falls between $50,181 and $61,782. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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What does a Contact Manager do?
Contact Manager
Manages and develops staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports.
March 15, 2020
Drives employee engagement across the contact center ensuring employees are receiving training as required, team meetings are being held, one-on-one feedback sessions are being held, and recognition and rewards are utilized on a frequent basis to award positive behaviors.
March 26, 2020
Monitor completion of operational effectiveness/compliance requirements outlined in BMOs Policy and Procedures (PandP), and/or any other regulators and other communications as received, to manage risk within acceptable limits.
April 20, 2020
Assist other teams to ensure all project deliverables and outcomes are implemented on time, on budget, and within scope to meet the expectations of the project sponsor and owner.
April 24, 2020
Lead/direct senior business analysts, functional support area managers, and cross-functional execution teams on complex projects, performance improvement initiatives and organizational effectiveness analysis.
May 07, 2020
Develop and sustain a team of direct reports who are engaged in delivering the performance required to meet business targets, including coaching and the creation and implementation of training and development plans in an environment with a continuously evolving workforce.
May 08, 2020
Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.
May 26, 2020
Contact Manager Salary in Major Cities
This chart shows the salary comparison for Contact Manager between major cities. San Francisco City consistently ranks #1 as of October 28, 2020. Click on the chart to see the detail salary data for Contact Manager in each city.
Contact Manager Salary by State
- Alaska
- Alabama
- Arkansas
- Arizona
- California
- Colorado
- Connecticut
- District of Columbia
- Delaware
- Florida
- Georgia
- Hawaii
- Iowa
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Massachusetts
- Maryland
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- North Dakota
- Nebraska
- New Hampshire
- New Jersey
- New Mexico
- Nevada
- New York
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Vermont
- Washington
- Wisconsin
- West Virginia
- Wyoming
Contact Manager Salary by City
Click to see the salary for Contact Manager in these major U.S. cities.
| City Name | Average Salary |
|---|---|
| San Francisco, CA | $69,261 |
| Washington, DC | $61,681 |
| Miami, FL | $53,941 |
| Chicago, IL | $58,782 |
| Boston, MA | $62,429 |
| New York, NY | $66,657 |
| Dallas, TX | $55,048 |
If you'd like know Contact Manager Salary in other cities, then please select a city in
Average Salary Range for Contact Manager
Average Base Salary
Core compensation
50181
61782
Average Total Cash Compensation
Includes base and annual incentives
What is the average salary for Contact Manager in 2020?
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Manager in the United States. The base salary for Contact Manager ranges from $50,181 to $61,782 with the average base salary of $55,409. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,349 to $63,177 with the average total cash compensation of $57,500.
View Average Salary for Contact Manager as table
| Average Salary | Average Salary Range | |
|---|---|---|
| Base Salary | $55,409 | $50,181 - $61,782 |
| Bonus | $2,092 | $1,168 - $1,395 |
| Total Pay | $57,500 | $51,349 - $63,177 |
* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.
* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.
Estimate Salary for Contact Manager online for free
Salary.com Estimate Salary Tool provides free, accurate and real-time salary for thousands of careers. Please enter the following pay factors for Contact Manager, to get a real-time salary target. If you want to get more detailed salary information, please view Professional Salary Report
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50181
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Comments about Contact Manager
What's the difference between Outbound Contact Center Manager and Contact Manager?
According to our latest salary estimation on October 28, 2020. The average salary of Contact Manager is $55,409, and the average salary of Outbound Contact Center Manager is $87,762. The average salary of Outbound Contact Center Manager is higher than Contact Manager. ( 2020-10-28 salary.com )
I am a Contact Manager, which location’s salary is higher, Barnstable, MA or New Britain, CT?
New Britain, CT typically sees higher pay than Barnstable, MA for Contact Manager. a Contact Manager Salary in New Britain, CT is $59,842 as of October 28, 2020; a Contact Manager Salary in Barnstable, MA is $58,429 as of October 28, 2020. ( 2020-10-28 salary.com )
Contact Manager Frequently Asked Questions
Why does the salary of a Contact Manager vary from city to city?
The cost of living is tied to salaries. If the expenses are higher in a particular city, then the wage level will be higher as well to afford the people can opportunity to live there. This is why you're always going to make more money in New York City for example, than in a small town. ( 2020-10-28 salary.com )
What are the Pay Factors for Contact Manager?
Salary ranges for a Contact Manager can vary widely, depending on the city and several other pay factors, including (but not limited to) education level, certifications, additional skills, and work experience. Click here to view Eight Factors That Can Affect Your Pay ( 2020-10-28 salary.com )
How the Pay Factors Influence Your Pay?
Salaries are ultimately dictated by the position being applied to, and hiring company, but there are several important pay factors that come into play based on your individual history that could impact your value to the company. Salary.com's Personal Salary Report will analyze these factors for you to help you maximize your earning potential. ( 2020-10-28 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role
Last Update: October 28, 2020