Customer Care Lead Salary in Buffalo, NY

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How much does a Customer Care Lead make in Buffalo, NY? The average Customer Care Lead salary in Buffalo, NY is $61,938 as of May 28, 2024, but the salary range typically falls between $54,913 and $70,243. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Care Lead

$54,913 to $70,243

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Customer Care Lead

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Job Openings for Customer Care Lead in Buffalo, NY

Director of Customer Care

PMP Management - Valencia , CA

The Director of Customer Care will lead the customer care team in providing outstanding service support to clients, HOA Board members and residents. The ideal candidate will be passionate about ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 33 days ago

Sr. Analyst, Customer Care, Sales, & Supply Chain

Lactalis American Group - Buffalo , NY

Revenue Growth Management: utilizing the above information helps lead, in conjunction with LD Managers, guidance on improving the LD Revenue Growth Management process. Customer Care Specialist:Manage ...

Careersinfood.com - 62 days ago

Customer Care Specialist II

Anika - Bedford , MA

The Customer Care Specialist II is fully responsible for all Anika Inc customer orders ... This position interacts as well as takes the lead with internal departments to complete complex ...

LinkedIn - 40 days ago

Supervisor, Customer Care, SOLitude

Rentokil - Richmond , VA

... the Customer Care strategy. Responsible for the growth and development of direct reports to ... Lead work-flow distribution and floor management * Communicate with customers and field operations ...

PestControlJobs.com - 33 days ago

BDC Customer Care Specialist

Route 128 Honda - Reading , MA

We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate ... Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities ...

ZipRecruiter - 63 days ago

Customer Care Specialist 2

One Claim Solution LLC - Gilbert , AZ

The primary function of the Customer Care Specialist is to lead communications with property owners in English to obtain payments for services provided, and to resolve insurance claims issues. In ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 71 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Buffalo, NY

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Buffalo, NY

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LEVEL OF EDUCATION

Depending on the job, educational levels may have a significant impact on pay levels. Be informed and understand how things like education and certifications can help to increase potential earnings for the career you are interested in. Please visit Professional Salary Report for more details.

Average Salary Range for Customer Care Lead in Buffalo, NY

Average Base Salary

Core compensation

54913

70243

61938

Average Total Cash Compensation

Includes base and annual incentives

56692

74167

64609

What is the average salary for Customer Care Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Buffalo, NY. The base salary for Customer Care Lead ranges from $54,913 to $70,243 with the average base salary of $61,938. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,692 to $74,167 with the average total cash compensation of $64,609.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$61,938	$54,913 - $70,243
Bonus	$2,671	$1,779 - $3,924
Total Pay	$64,609	$56,692 - $74,167

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Buffalo, NY

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Buffalo, NY
CITY, STATE Niagara Falls, NY	AVERAGE SALARY RANGE $55,044 - $70,410	COMPARE TO Buffalo, NY
CITY, STATE Jamestown, NY	AVERAGE SALARY RANGE $53,506 - $68,443	COMPARE TO Buffalo, NY
CITY, STATE Henrietta, NY	AVERAGE SALARY RANGE $55,692 - $71,239	COMPARE TO Buffalo, NY
CITY, STATE Rochester, NY	AVERAGE SALARY RANGE $55,692 - $71,239	COMPARE TO Buffalo, NY
CITY, STATE Erie, PA	AVERAGE SALARY RANGE $52,184 - $66,752	COMPARE TO Buffalo, NY
CITY, STATE Syracuse, NY	AVERAGE SALARY RANGE $56,186 - $71,871	COMPARE TO Buffalo, NY

See salaries for Customer Care Lead in locations close to Buffalo, NY. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Buffalo, New York

Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was 256,902. The city is the county seat of Erie County and a major gateway for commerce and travel across the Canada–United States border, forming part of the bi-national Buffalo Niagara Region. The Buffalo area was inhabited before the 17th century by the Native American Iroquois tribe and later by French settlers. The city grew significantly in the 19th and 20th centuries as a result of immigration, the construction of the Erie Canal and rail tra...

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE Customer Care Team Lead	LOCATION Buffalo, NY	MINIMUM SALARY $55,845	MAXIMUM SALARY $71,512
JOB TITLE Customer Care Team Leader	LOCATION Buffalo, NY	MINIMUM SALARY $54,300	MAXIMUM SALARY $69,600
JOB TITLE Customer Lead	LOCATION Buffalo, NY	MINIMUM SALARY $31,130	MAXIMUM SALARY $43,464
JOB TITLE Customer Care Executive	LOCATION Buffalo, NY	MINIMUM SALARY $200,490	MAXIMUM SALARY $264,090
JOB TITLE Customer Care Supervisor	LOCATION Buffalo, NY	MINIMUM SALARY $65,600	MAXIMUM SALARY $85,600
JOB TITLE Customer Care Director	LOCATION Buffalo, NY	MINIMUM SALARY $148,700	MAXIMUM SALARY $194,200

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Buffalo, NY that might be a good fit for the type of job and salary you are looking for.

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54913

70243

About Buffalo, New York Buffalo is the second largest city in the U.S. state of New York and the largest city in Western New York. As of July 2016[update], the population was....More

Buffalo, New York area prices were up 1.5% from a year ago

Customer Care Lead Salary in popular cities: New York, Rochester, Yonkers

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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