Customer Care Lead Salary in Mount Prospect, IL

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How much does a Customer Care Lead make in Mount Prospect, IL? The average Customer Care Lead salary in Mount Prospect, IL is $66,416 as of April 24, 2024, but the salary range typically falls between $58,882 and $75,320. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Salary range for a Customer Care Lead

$58,882 to $75,320

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Customer Care Lead

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Job Openings for Customer Care Lead in Mount Prospect, IL

Customer Care Administrator

LaSalle Network - Rolling Meadows , IL

Customer Care Administrator Responsibilities: * Dispatch Certified Chefs as requested for start-up ... Thank you, Emily Schacht Team Lead LaSalle Network LaSalle Network is an Equal Opportunity Employer ...

LinkedIn - Today

Customer Care Agent II

Zinus Inc - Tracy , CA

Customer Care Agent II *(Onsite Only-Tracy) Zinus is seeking a Customer Care Tier 2 agent to join ... Drives daily actions based on discussion & guidance from Team Lead * Good product knowledge, able ...

ZipRecruiter - 6 days ago

Customer Care Specialist II

Anika - Bedford , MA

The Customer Care Specialist II is fully responsible for all Anika Inc customer orders ... This position interacts as well as takes the lead with internal departments to complete complex ...

LinkedIn - Today

Insurance Trainer (Customer Care)

Alpine Solutions Group - Richmond , VA

Our insurance client is seeking an Insurance Customer Care Trainer who has extensive knowledge of P ... You may also be required to lead special projects.

LinkedIn - Today

BDC Customer Care Specialist

Audi Rocklin - Rocklin , CA

We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate ... Work closely with the Service Manager and other sales/service personnel to ensure sales lead ...

ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 19 days ago

Customer Care Representative

Global Industries - Renton , WA

Support Customer Care Operations for Dealers and Territory Managers. * Process Demo requests ... Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services

ZipRecruiter - 44 days ago

What does a Customer Care Lead do?

Common responsibilities of a Customer Care Lead

Create both technical and interpersonal skills training that contribute to a culture of learning at the contact centers.

September 09, 2022

Answers customer inquiries, including incoming queue calls when scheduled to resolve customer concerns.

January 04, 2023

Monitor and evaluate agent calls for quality assurance and compliance through establish quality assurance programs.

February 05, 2023

Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities.

February 25, 2023

Works cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.

February 28, 2023

Provides escalating support to Customer Care Team, providing mentoring and coaching to the Customer Care Center employees as needed and monitoring associates to ensure incoming and outgoing phone and other contacts are addressed according to Company goals.

March 04, 2023

Support training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference material to streamline transition of new hires into department functions.

March 06, 2023

Handle all calls in a professional manner and uses independent judgment to provide options and resolution with each customer.

March 08, 2023

Manage all time keeping in Kronos for agent scheduling and administers appropriate progressive disciplinary action if infractions are recorded.

April 07, 2023

Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals.

May 13, 2023

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Customer Care Lead Salary By Experience Levels in Mount Prospect, IL

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RELEVANT JOB EXPERIENCE

Length of experience is a pay differentiator. Those with greater experience may have an advantage in negotiating salary. For those with less experience, other factors such as education or special skills could impact your pay. Please visit Professional Salary Report for more details.

Customer Care Lead Salary By Level of Education in Mount Prospect, IL

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LEVEL OF EDUCATION

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Average Salary Range for Customer Care Lead in Mount Prospect, IL

Average Base Salary

Core compensation

58882

75320

66416

Average Total Cash Compensation

Includes base and annual incentives

60789

79529

69279

What is the average salary for Customer Care Lead in 2024?

These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Lead in Mount Prospect, IL. The base salary for Customer Care Lead ranges from $58,882 to $75,320 with the average base salary of $66,416. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,789 to $79,529 with the average total cash compensation of $69,279.

View Average Salary for Customer Care Lead as table

	Average Salary	Average Salary Range
Base Salary	$66,416	$58,882 - $75,320
Bonus	$2,862	$1,907 - $4,209
Total Pay	$69,279	$60,789 - $79,529

* Base Salary represents gross income before taxes and deductions. It does not include additional pay such as benefits, bonuses, profit sharing or commissions.

* Total Pay combines base salary, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.

Customer Care Lead Salary Near Mount Prospect, IL

CITY, STATE	AVERAGE SALARY RANGE	COMPARE TO Mount Prospect, IL
CITY, STATE Des Plaines, IL	AVERAGE SALARY RANGE $59,282 - $75,832	COMPARE TO Mount Prospect, IL
CITY, STATE Arlington Heights, IL	AVERAGE SALARY RANGE $58,087 - $74,303	COMPARE TO Mount Prospect, IL
CITY, STATE Palatine, IL	AVERAGE SALARY RANGE $58,153 - $74,388	COMPARE TO Mount Prospect, IL
CITY, STATE Schaumburg, IL	AVERAGE SALARY RANGE $58,830 - $75,254	COMPARE TO Mount Prospect, IL
CITY, STATE Skokie, IL	AVERAGE SALARY RANGE $59,417 - $76,005	COMPARE TO Mount Prospect, IL
CITY, STATE Hoffman Estates, IL	AVERAGE SALARY RANGE $58,926 - $75,377	COMPARE TO Mount Prospect, IL

See salaries for Customer Care Lead in locations close to Mount Prospect, IL. Pay for the same job may vary based on the location and on the location and on other factors such as the size of company, the industry, and other local conditions.

About Mount Prospect, Illinois

Mount Prospect is a village in Elk Grove and Wheeling Townships in Cook County, Illinois, about 20 miles (32 km) northwest of downtown Chicago, and approximately 4 miles north of O'Hare International Airport. As of the 2010 census, the village had a total population of 54,167. Mount Prospect is located at 42°3′56″N 87°56′10″W / 42.06556°N 87.93611°W / 42.06556; -87.93611 (42.065427, -87.936217). According to the 2010 census, Mount Prospect has a total area of 10.374 square miles (26.87 km2), of which 10.34 square miles (26.78 km2) (or 99.67%) is land and 0.034 square miles (0.09 km2) (or 0....

Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia

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JOB TITLE	LOCATION	MINIMUM SALARY	MAXIMUM SALARY
JOB TITLE Customer Care Team Lead	LOCATION Mount Prospect, IL	MINIMUM SALARY $55,699	MAXIMUM SALARY $71,325
JOB TITLE Customer Care Team Leader	LOCATION Mount Prospect, IL	MINIMUM SALARY $58,300	MAXIMUM SALARY $74,600
JOB TITLE Customer Lead	LOCATION Mount Prospect, IL	MINIMUM SALARY $31,051	MAXIMUM SALARY $43,349
JOB TITLE Customer Care Executive	LOCATION Mount Prospect, IL	MINIMUM SALARY $214,990	MAXIMUM SALARY $283,090
JOB TITLE Customer Care Supervisor	LOCATION Mount Prospect, IL	MINIMUM SALARY $70,400	MAXIMUM SALARY $91,800
JOB TITLE Customer Care Director	LOCATION Mount Prospect, IL	MINIMUM SALARY $159,400	MAXIMUM SALARY $208,200

The Customer Care Lead job could be listed using titles that are not exactly the same, but actually are for the same or very similar job. Here are some job titles in Mount Prospect, IL that might be a good fit for the type of job and salary you are looking for.

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58882

75320

About Mount Prospect, Illinois Mount Prospect is a village in Elk Grove and Wheeling Townships in Cook County, Illinois, about 20 miles (32 km) northwest of downtown Chicago, and ap....More

Mount Prospect, Illinois area prices were up 0.8% from a year ago

Customer Care Lead Salary in popular cities: Chicago, Aurora, Rockford

Recently searched related titles: Client Services Lead, Lead Technical Support Engineer, Customer Service Leader

Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap, Job Openings for This Role

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