Installs, configures, tests, maintains, monitors, and troubleshoots end user workstations and related hardware, software, and networking issues in order to deliver the required service levels.
September 13, 2019
Review, prioritizes, and schedules all work orders in the online help desk system to ensure work orders are resolved in a timely manner.
September 17, 2019
Performs as lead technician and escalation point for problem resolution by providing mentoring and guidance to desktop support staff.
September 24, 2019
Create and maintain system documentation for organizational technologies, including installation, configuration, and appropriate troubleshooting steps.
September 25, 2019
Assists IT Director with researching technology, identifying trends, setting technology standards, policies and procedures, working with vendors, and implementing enterprise IT projects.
October 02, 2019
Maintains end-user documentation for common user tasks for the client environments.
November 03, 2019
Supports in monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.
November 09, 2019
Acts as the second level problem identification and resolution resource to users of the City systems and equipment, including telecom equipment.
November 10, 2019
Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required.
November 12, 2019