Performs as lead technician and escalation point for problem resolution by providing mentoring and guidance to desktop support staff.
January 09, 2020
Maintains end-user documentation for common user tasks for the client environments.
February 05, 2020
Create and maintain system documentation for organizational technologies, including installation, configuration, and appropriate troubleshooting steps.
February 29, 2020
Supports in monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.
March 04, 2020
Acts as the second level problem identification and resolution resource to users of the City systems and equipment, including telecom equipment.
April 15, 2020
Assists IT Director with researching technology, identifying trends, setting technology standards, policies and procedures, working with vendors, and implementing enterprise IT projects.
May 16, 2020
Review, prioritizes, and schedules all work orders in the online help desk system to ensure work orders are resolved in a timely manner.
June 07, 2020
Leads and participates in testing and documentation of in-house inventory management systems, other systems and software and hardware as required.
July 03, 2020
Installs, configures, tests, maintains, monitors, and troubleshoots end user workstations and related hardware, software, and networking issues in order to deliver the required service levels.
July 15, 2020