Assists in the development of system process flows and controls with Process Engineering and Controls Excellence, with focus on continuous improvement, and refinement of current practices to industry best practice, and SAP standard.
February 04, 2020
Provides expert direction in client system trouble shooting, and design, testing, conversion and evaluation of data and functionality for business areas, including but not limited to customers, pricing, quoting, ordering, planning, design, finance, human resources, and billing for international regions.
March 16, 2020
Creates the high-level technical design for one or more highly-complex projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business and functional) and systems architecture.
April 10, 2020
Understand, translate, and communicate both business and technical objectives from multiple perspectives including client view, internal development view, and operational and support view.
April 20, 2020
Develop and maintain long-term training documentation and continuous learning opportunities (webinars, communications, best-known practices, and detailed training documents that are posted on Shield Central (SharePoint platform)Construct user adoption/experience surveys.
May 15, 2020
Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability knowledge to excel at client delivery, having developed expertise in a specific area.
May 16, 2020
Demonstrated experience managing and supervising employees in labor categories and with skills applicable to customer support center projects similar in size and scope as referenced in this PWS.
June 19, 2020