Develop and conduct meetings with a structured and established cadence to guide and mentor the IT Support Specialists utilizing data and KPIs, observation of performance and areas of strength and opportunity through day to day operations.
July 07, 2019
Monitoring IT Service Desk (application and desktop/tablet support) operations and escalations of service requests to various tier III support teams, application development, business units, and IT senior management when appropriate.
July 21, 2019
Act as an escalation point for the internal team, clients, as well as third-party vendors, both during business hours as well as after-hours.
July 21, 2019
Training is accomplished through a combination of formal Judiciary education, Service Desk provided technology updates, webinars and other materials and opportunities as directed by the Service Desk Manager.
August 08, 2019
Supports existing permanent, affordable and interim housing connectivity and hardware issues, including computer lab set up and repairs, site-to-site connectivity, wi-fi connectivity, and more.
August 09, 2019
Install, configure and provide ongoing support for various 508 compliant applications and devices within classrooms and office space to meet unique requirements of impaired or disabled veterans.
August 10, 2019
Assist with the requirements development, project planning, monitoring, training coordination, & quality assurance, QA, as required.
August 13, 2019
Drive projects and goals/objectives in a planful and organized manner, ensuing quality and timely delivery within approved budget.
August 23, 2019
Demonstrate efforts for continuous improvement in end-user satisfaction, and departmental operations - including decreasing turnaround times, streamline work processes, and working cooperatively and jointly to provide quality seamless customer service.
August 30, 2019
Provide leadership, guidance, and management to the University IT Service Desk and directly and indirectly, work with other support personnel within Information Technology Services.
September 02, 2019