Act as an escalation point for the internal team, clients, as well as third-party vendors, both during business hours as well as after-hours.
April 04, 2020
Supports existing permanent, affordable and interim housing connectivity and hardware issues, including computer lab set up and repairs, site-to-site connectivity, wi-fi connectivity, and more.
April 13, 2020
Drive projects and goals/objectives in a planful and organized manner, ensuing quality and timely delivery within approved budget.
April 30, 2020
Assist with the requirements development, project planning, monitoring, training coordination, & quality assurance, QA, as required.
May 01, 2020
Training is accomplished through a combination of formal Judiciary education, Service Desk provided technology updates, webinars and other materials and opportunities as directed by the Service Desk Manager.
June 05, 2020
Provide leadership, guidance, and management to the University IT Service Desk and directly and indirectly, work with other support personnel within Information Technology Services.
June 15, 2020
Demonstrate efforts for continuous improvement in end-user satisfaction, and departmental operations - including decreasing turnaround times, streamline work processes, and working cooperatively and jointly to provide quality seamless customer service.
June 16, 2020