Average Salary for Jobs with Escalation Management Skills

Provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services and policies. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. Completes call tracking and supportin... View job details

Provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. Compl... View job details

Answers questions and provides guidance regarding bank products/services, policies, or specific transactions to branch employees. Handles complex or escalated issues. Provides consultation to branch employees call into the Branch Support unit by providing expert advice and answers. Responds to escalated calls involving the most complex questions or issues relating to bank operating procedures, pro... View job details

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages... View job details

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details