Average Salary for Jobs with Escalation Management Skills

The average salary for jobs that require the skills of Escalation Management is $67,777 based on United States National Average.

Base Salary

Core compensation

$27,166
$108,389
$67,777
Branch Service Representative I
Alternate Job Titles: Branch Staff Support Services Representative I | Staff Support Resource Specialist I

Provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services and policies. Serves as a resource to branch employees by responding to questions and conducting basic research about bank operational policies/procedures, and transactions. Completes call tracking and supportin... View job details


Branch Service Representative II
Alternate Job Titles: Branch Staff Support Services Representative II | Staff Support Resource Specialist II

Provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. Compl... View job details


Branch Service Representative III
Alternate Job Titles: Branch Staff Support Services Representative III | Staff Support Resources Specialist III

Answers questions and provides guidance regarding bank products/services, policies, or specific transactions to branch employees. Handles complex or escalated issues. Provides consultation to branch employees call into the Branch Support unit by providing expert advice and answers. Responds to escalated calls involving the most complex questions or issues relating to bank operating procedures, pro... View job details


Customer Retention Manager
Alternate Job Titles: At Risk Customer Support Manager | Customer Retention/Insights Manager | Customer Satisfaction & Retention Manager | Customer Service/Retention Manager | Customer Success and Satisfaction Manager

Manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages... View job details


Customer Retention Representative I
Alternate Job Titles: At Risk Customer Support Representative I | Customer Service/Retention Representative, Entry

Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. ... View job details