Average Salary for Jobs with Escalation Management Skills

Supervises a team of appeal resolution specialists to ensure timely and accurate handling of claim appeals and grievances. Assigns and monitors caseloads to meet established timelines, quality standards, and productivity targets. Reviews appeal determinations and documentation to verify accuracy and adherence to procedures. Provides coaching, training, and technical guidance to support staff devel... View job details

Manages and oversees the team responsible for providing internal customer and solution services to bank branch employees. Ensures policies and procedures are implemented effectively to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggest... View job details

Responsible for providing internal customer service to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Completes call tracking and supporting ... View job details

Responsible for providing internal customer service to bank branch employees. Serves as the point of contact to guide and assist branch staff with product information, operational policies, and transaction processes. Responds to questions and resolves cases by researching bank procedures and/or regulatory governance. Escalates issues internally as necessary. Completes call tracking and supporting ... View job details

Supervises the team responsible for providing internal customer service to bank branch employees. Ensures correct and accurate information is given to branch staff regarding product information, operational policies, and transaction processes. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Assists with more complex questions or issues. May require... View job details