Average Salary for Jobs with Escalation Management Skills

Manages the day-to-day branch support operations that provide centralized information and solutions services to branch employees. Designs and develops a service and support system to maximize efficiency and limit response time. Defines and monitors service quality metrics to identify areas of improvement. Monitors and evaluates branch requests to identify knowledge gaps and make training suggestio... View job details

Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call... View job details

Provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call... View job details

Supervises branch support operations that provide centralized information and solutions services to branch employees. Plans daily staffing schedules. Monitors service quality metrics to identify improvement areas and ensure timely case resolution. Ensures the team has the resources available to make accurate and informed recommendations. Assists with more complex questions or issues. Onboards new ... View job details

Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products an... View job details