Average Salary for Jobs with Service Level Agreements (SLA) Skills

The average salary for jobs that require the skills of Service Level Agreements (SLA) is $165,551 based on United States National Average.

Base Salary

Core compensation

$39,985
$291,116
$165,551
ATM Manager (Service & Operations)
Alternate Job Titles: ATM Support and Service Manager | Automated Teller Machine Service Manager | Manager ATM Support Operations

Responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Coordinates repairs and upgrades with vendors or service providers. Requi... View job details


Call Center Dialing System Administrator
Alternate Job Titles: Contact Center Dialing System Administrator | Dialer Administrator

Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to staff. Collaborates with other departments to define call flows that improve customer experience and operational efficiency. Monitors and analyzes call center data to i... View job details


Contact Center Quality Analyst
Alternate Job Titles: Call Center Agent Quality Monitoring Analyst | Contact Center Planning and Monitoring Analyst

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks with... View job details


Contact Center Quality Analyst, Sr.
Alternate Job Titles: Call Center Agent Quality Monitoring Senior Analyst | Contact Center Planning and Monitoring Senior Analyst

Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. W... View job details


Contact Center Quality Assurance Auditor
Alternate Job Titles: Call Center Quality Assurance Auditor | Contact Center Quality Metrics Auditor | Customer Service Quality Assurance Audit Specialist

Monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Typically reports to a manager. Gains exposure to some of the complex tasks within the job function. ... View job details