Average Salary for Jobs with Service Level Agreements (SLA) Skills

Responsible for managing and maintaining efficient ATM service and operations. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Coordinates repairs and upgrades with vendors or service providers. Requ... View job details

Responsible for the administration of the dialing system that controls the flow of inbound/outbound calls to customers. Designs and configures contact center solutions, manages system integrations, and provides technical support to staff. Collaborates with other departments to define call flows that improve customer experience and operational efficiency. Monitors and analyzes call center data to i... View job details

Leads the organization's overall efforts to identify, develop, and manage strategic partnership alliances with other organizations or vendors. Provides technical guidance and oversight into strategic partnership alliances to drive mutual business goals, gain efficiencies, expand market reach, or enhance the company's product or service offerings. Establishes the long-term plans, direction, and goa... View job details

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details

Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bache... View job details