As of January 01, 2026, the average salary for a Contact Center Quality Analyst I in the United States is $42,703 per year, which breaks down to an hourly rate of $21.
However, a Contact Center Quality Analyst I's salary can vary significantly. Here’s a look at the typical salary range:
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Contact Center Quality Analyst I Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $47,903 | $3,992 | $921 | $23 |
| Average | $42,703 | $3,559 | $821 | $21 |
| 25th Percentile | $37,148 | $3,096 | $714 | $18 |
Integral Federal - VIENNA, VA
Verbal Beginnings - ROCKVILLE, MD
The Eye Care Group, P.C. - , CT
Neurobehavioral Center for Growth - SOUTH OGDEN, UT
A Contact Center Quality Analyst I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Center Quality Analyst I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Contact Center Quality Analyst I | 0-2 years | $42,703 |
| Contact Center Quality Analyst II | 2-4 years | $52,603 |
| Contact Center Quality Analyst III | 4-7 years | $58,674 |
| Contact Center Quality Analyst IV | 7+ years | $102,538 |
| Contact Center Quality Supervisor | 7+ years | $84,425 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Quality Analyst Is. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Understanding how a Contact Center Quality Analyst I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $47,903 | $3,992 | $921 | $23 |
| Average | $42,703 | $3,559 | $821 | $21 |
| 25th Percentile | $37,148 | $3,096 | $714 | $18 |
For a Contact Center Quality Analyst I, the most direct path to higher earnings is advancing to the Contact Center Quality Analyst II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $52,603 - a projected growth of 23% over your current level.
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Compensation PlanningHere are companies hiring for Contact Center Quality Analyst I and their salaries, click below for more details.
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Ready to take the next step in your career? Browse thousands of current Contact Center Quality Analyst I job openings on our job board. Use the search bar below to find your perfect match.
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A Contact Center Quality Analyst I's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Contact Center Quality Analyst I earns the most in San Jose, CA, where the annual salary of a Contact Center Quality Analyst I is $53,861.
The highest pay for Contact Center Quality Analyst I is $52,637.
The lowest pay for Contact Center Quality Analyst I is $32,090.
Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
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