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'To be fair, folks who have so much money in the market that they simply don't have enough time to stay on top of investment trends would probably be good candidates for the use of a full-service broker.'  'Full-service' brokers get their name and reputation from the dogged and devoted work they're expected to do to keep clients happy. They carry business cards from distinguished brokerage firms like Salomon Smith Barney and Merrill Lynch. In an ideal world, a broker provides sound, profitable investment ideas, and furnishes up-to-the-minute research to keep you current with market trends, sto... view article details

7 Skills to Become a Good Executive Assistant Skills to Become a Good Executive Assistant What does an executive assistant do? As an executive assistant, your role is to help your supervisor with daily tasks, such as replying to e-mails, controlling their schedule, coordinating meetings, and so on. But remember, an executive assistant is not a servant; they play an integral role as a strategic counselor for their supervisor, not simply do menial tasks anyone can do. Executive assistant duties are more complex. This position requires specific skills to make the best ... view article details

Job description Lawyers act as both advisors and advocates to their clients. They represent either the defense or prosecution side in criminal and civil trials. They are responsible for presenting evidence and arguments that best support their client. Lawyers advise their clients regarding a multitude of issues in both business and personal matters. Lawyers will usually specialize in a certain area of law, such as healthcare, probate, international, and environmental law, among others. Most lawyers work in private practices dealing with either criminal or civil law cases. The National Associa... view article details

During a recent poll on interviews, we received an alarming number of reports from people who had been asked highly inappropriate questions during an interview. We decided to take this opportunity to review questionable interview topics. This slideshow, however, is not comprehensive, nor is it a replacement for a legal consultation. At the end of this slideshow we will provide you with important contact information to use if you feel you have been discriminated against. Topic: Race 15.0% of readers had been asked about this 20.7% felt discriminated against on this topic Topic is:  Illegal ... view article details

Q: I have been working as a human resources assistant for the last two and a half years. Although I had no human resources experience when I started, I have now learned almost every aspect of my job (at least according to my job description) and have acquired even more responsibilities. I have attended numerous HR seminars and have taken a few evening business courses on my own.I'm also the unofficial supervisor for a two-person department. Technically, my manager is the manager for this department, but because I am bilingual I have become responsible for hiring, firing, and daily management. ... view article details

Customer service skills are necessary in any industry. For businesses, managing customers' concerns must be a top priority to establish a good relationship and reputation. Not only employees who work in customer support need to improve their customer service skills. Management and team leaders must also learn to enhance their customer service skills to develop effective strategies. Key Takeaways Major customer service skills include communication, problem-solving, patience, and empathy. Improving customer service skills includes collecting feedback from clients and practicing active listening.... view blog & white papers details

Anyone in a customer-facing role knows that good customer service skills are required to provide great service. While product knowledge and a friendly demeanor are important, there are several other essential customer service skills that can set you apart. To become a customer service all-star and experience the rewards of happy, loyal customers and a successful business, mastery of the following 12 customer service skills is a must. What are customer service skills? Customer service skills are the abilities and techniques that allow employees to handle customer questions, complaints, and conc... view blog & white papers details

WALTHAM, MA (March 8, 2022) -- Salary.com’s Customer Service Department has earned a Bronze Stevie® Award in the 16th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Winners will be recognized during a virtual awards ceremony on May 11. “Our customer service depa... view blog & white papers details

Mastering employee service awards with Salary.com’s Compensation Planning Software. Step 1. Define objectives Step 2. Set clear criteria Step 3. Choose appropriate awards Step 4. Implement consistent processes Step 5. Gather feedback and improve Employee service awards program is an excellent way to recognize and celebrate employee contributions, fostering a motivated and committed workforce. In this guide, we'll dive into what service awards are, their importance, different types, best practices for implementation, and some inspiring examples to get you started. What are employee service awar... view blog & white papers details

Need for Experienced Professionals Increases as Workforce Shifts in Response to Automation of Routine Tasks WALTHAM, Mass. December 4, 2024—Salary.com, a leading provider of compensation market data and software, today shared findings from its latest report, “The Impact of AI on Customer Service: Taking Stock of Accelerating Change.” The resource considers how customer service is evolving in response to AI and explains the crucial role HR leaders play in adapting to these changes, particularly around workforce planning and compensation. Salary.com found that while AI is driving a decrease in t... view blog & white papers details