The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume t... view job details

The IT Service Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Service Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Service Desk Supervisor monit... view job details

The IT Support Desk Supervisor supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Supervises the staff and the day-to-day operations of an organization's technical help desk. Being an IT Support Desk Supervisor ensures the latest product/technical updates and policies are available and communicated to the team. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. In addition, IT Support Desk Supervisor monit... view job details

The IT Systems Programming Manager develops policies and procedures related to the deployment and maintenance of the organization's operating systems. Oversees a staff responsible for the development, installation, and modification of operating systems. Being an IT Systems Programming Manager monitors the development of scripts and code to customize and configure platforms and infrastructure. Explores the future operating system needs of the organization and provides technical leadership to the operating team. In addition, IT Systems Programming Manager reviews specifications and technical doc... view job details

The IT Security Architect I defines and develops security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Plans and designs security solutions and capabilities that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Being an IT Security Architect I creates action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats. Develops security integration plans to protect existing infrastructure and to... view job details

The IT Security Architect III defines and develops security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Plans and designs security solutions and capabilities that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Being an IT Security Architect III creates action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats. Develops security integration plans to protect existing infrastructure an... view job details

The IT Infrastructure Development Director schedules and develops plans to consider current and future enterprise infrastructure needs, ensuring the scalability of infrastructure design to handle expected growth. Directs and oversees the enterprise infrastructure of an organization. Being an IT Infrastructure Development Director develops the policies and procedures utilized in the design and maintenance of an organization's enterprise infrastructure. Oversees the design and implementation of information systems that support the organization's enterprise infrastructure. In addition, IT Infrast... view job details

The IT Help Desk Director provides mentoring and leadership to the team. Directs and oversees all aspects of an organization's technical help desk. Being an IT Help Desk Director establishes policies and procedures that produce high-quality service to internal customers. Develops and optimizes processes to achieve service level requirements and performance goals. In addition, IT Help Desk Director identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify problem areas.... view job details

The IT Service Desk Director provides mentoring and leadership to the team. Directs and oversees all aspects of an organization's technical help desk. Being an IT Service Desk Director establishes policies and procedures that produce high-quality service to internal customers. Develops and optimizes processes to achieve service level requirements and performance goals. In addition, IT Service Desk Director identifies and implements help desk systems and tools to identify, document, track, and resolve reported problems. Reviews key metrics to analyze the help desk performance and identify probl... view job details

The IT Solution Architecture Supervisor assists in evaluating project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes. Supervises the team responsible for designing and implementing technological solutions that align with business needs. Being an IT Solution Architecture Supervisor ensures solutions are effective, scalable, and secure. Confirms the appropriate technologies, platforms, and tools to meet project requirements. In addition, IT Solution Architecture Supervisor may require a bachelor's degree. Typically reports to a manager. The IT Solutio... view job details

The IT Solution Consultant V ensures the solutions align with client needs and organizational goals. Responsible for managing the implementation and optimization of technology solutions for clients. Being an IT Solution Consultant V manages project timelines, resources, risks, and budget to ensure on-time, on-quality, and on-budget solution delivery. Collaborates with clients and cross-functional teams to understand requirements and translate them into actionable solution delivery plans. In addition, IT Solution Consultant V documents processes, maintains best practice methodology, and regular... view job details

Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Develops detailed project plans. Monitors project milestones and generate periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require project management certification. Typically reports to a manager ... view job details

Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Develops detailed project plans. Monitors project milestones and generate periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require project management certification. Typically reports to a manager ... view job details

The IT Security Architect V defines and develops security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Plans and designs security solutions and capabilities that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Being an IT Security Architect V creates action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats. Develops security integration plans to protect existing infrastructure and to... view job details

The IT Security Architect IV defines and develops security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Plans and designs security solutions and capabilities that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Being an IT Security Architect IV creates action plans for policy creation and governance, system hardening, monitoring, incident response, disaster recovery, and emerging cybersecurity threats. Develops security integration plans to protect existing infrastructure and ... view job details

The IT Security Architecture Supervisor assists in the development of security requirements using risk assessments, threat modeling, testing, and analysis of existing systems. Supervises a team of cybersecurity professionals that plan and design security solutions that enable the organization to identify, protect, detect, respond, and recover from cyber threats and vulnerabilities. Being an IT Security Architecture Supervisor utilizes security information and event management (SEIM), data loss prevention (DLP), intrusion prevention systems (IPS), and other tools in action plan designs. Creates... view job details

Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Develops detailed project plans. Monitors project milestones and generate periodic status reports. Evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require project management certification. Typically reports to a manager ... view job details

The Chief IT Infrastructure Executive provides the leadership, strategy, vision, and design of an organization's enterprise infrastructure. Responsible for the long-range direction of an organization's enterprise infrastructure function. Being a Chief IT Infrastructure Executive ensures implementation and maintenance of enterprise-wide technology systems align with the strategic goals of the business. Creates and leads the strategic design, management, implementation, and overall program development. In addition, Chief IT Infrastructure Executive establishes and approves operating policies to ... view job details

Manages a team of technical project managers and support staff responsible for the delivery of IT projects. Establishes project management and quality standards and methods that ensure on-time and in-scope delivery. Oversees the development of technical estimates, work plans, methodologies, and deliverables. Conducts skills assessments, training, and initiatives to develop the project delivery team. Monitors all project milestones and design of technical status reports. Ensures that risk is analyzed and mitigated for each project. Has deep and broad knowledge of technology. Requires a bachelor... view job details

Supervises the technical project managers and support staff responsible for the delivery of IT projects. Implements project management quality standards and methods that ensure on-time and in-scope delivery. Assists with the development of technical estimates, work plans, methodologies, and deliverables. Coaches and trains project team members. Monitors milestones of assigned projects and reviews technical status reports. Troubleshoots issues and removes roadblocks. Acts as a technical resource or coordinates technical resources for projects. Typically requires a bachelor's degree. May require... view job details