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Verify patient insurance coverage and collect co-pays or payments. Schedule appointments and manage the patient appointment calendar. Provide information to patients about services, procedures, and treatment options. view job details

Manages the patient relations function of a healthcare organization to deliver patient liaison services and patient-centric care. Develops materials and optimizes processes to provide information and resources to patients and families. Coaches staff on best practices for responding to patient and family questions, concerns, and issues and to resolve escalated problems. Collaborates with multi-disciplinary teams to make recommendations for improvements to the patient experience. Ensures that all applicable regulations and patient information privacy policies are implemented and followed. Typica... view job details

Operate office equipment such as fax and postage machines, copier and printer and use word processing, spreadsheets, and other software applications to prepare reports, case histories and medical records. Completes new-hire therapist orientation to review Outpatient Benefit Specialist/Financial Coordinator policies and procedures to guide in finding patient benefits. Assists in full process quality control by reviewing and analyzing data to maintain a level of compliance to produce an accurate timely claim avoiding patient responsibility therefore reducing accounts receivable days. view job details

'To be fair, folks who have so much money in the market that they simply don't have enough time to stay on top of investment trends would probably be good candidates for the use of a full-service broker.'  'Full-service' brokers get their name and reputation from the dogged and devoted work they're expected to do to keep clients happy. They carry business cards from distinguished brokerage firms like Salomon Smith Barney and Merrill Lynch. In an ideal world, a broker provides sound, profitable investment ideas, and furnishes up-to-the-minute research to keep you current with market trends, sto... view article details

What to Do When You Really Dislike An Employee No matter the size company you work for, large or small, it’s almost impossible to like everyone. If you find yourself in charge of a person you don't like, it’s tempting to want to treat him/her differently because of your personal feelings. But HR will quickly tell you that’s a big no-no. And if it's a high-performer we're talking about, then you're really going to have to suck it up. Are you wondering how to work with people you don't like? The good news is managing someone you don’t like can be done, and done well. Here’s how: Working Wi... view article details

Improving Businesses All of us practice project management in our lives, whether we know it or not. We are all involved in planning and organizing our everyday tasks, career, and work responsibilities. In the business world, project management is a high level skill, and a demanding career choice. Project managers are key employees in every industry and all types of companies, all over the world. Project Management itself is rapidly becoming one of the most important processes within a company. The number of PMs has risen considerably as companies have begun to realize the valuable benefits the... view article details

Working in the airline industry can take you places. Even from an elevation of only 110 feet -- the official above sea level height of the city of Everett – which is the site of The Boeing Company’s commercial airplane plant on Washington state's northernmost coast. The career path of Bridget Beckmyer-Johnson provides clear evidence of the 'sky’s the limit' type of opportunities available to the dedicated employee. Her passion for people and learning has transported her from an entry-level position as an airplane “sealer” all the way to management during her 15-year tenure at the plant.Between... view article details

Q. I'm an HR generalist. I've been with the same firm for five years, hired as an executive assistant to the president making $32k, one year later became administrative manager, then at the end of last year was promoted to HR manager, making $50k. I was promoted with the expectation that our company would grow rapidly. That reality has not taken place and although I have plenty to do in my role, I'm getting back the office management responsibilities I previously owned. I've handled five office lease expansions, telephones, benefits, new hires, orientations, terminations, etc. I have excelle... view article details

Anyone in a customer-facing role knows that good customer service skills are required to provide great service. While product knowledge and a friendly demeanor are important, there are several other essential customer service skills that can set you apart. To become a customer service all-star and experience the rewards of happy, loyal customers and a successful business, mastery of the following 12 customer service skills is a must. What are customer service skills? Customer service skills are the abilities and techniques that allow employees to handle customer questions, complaints, and con... view blog & white papers details

As a manager, no matter how accessible you try to be, it is hard to regularly connect with each employee one-on-one. However, employee check-ins are key for understanding how your team members are doing, uncovering any issues early, and strengthening your relationships. So do not leave it up to chance encounters at the coffee machine. Make employee check-ins a consistent priority. This guide will walk you through how to schedule effective check-ins, drive meaningful conversations, and turn these touchpoints into powerful management tools. With some planning and commitment to the process, you w... view blog & white papers details

Customer service skills are necessary in any industry. For businesses, managing customers' concerns must be a top priority to establish a good relationship and reputation. Not only employees who work in customer support need to improve their customer service skills. Management and team leaders must also learn to enhance their customer service skills to develop effective strategies. Key Takeaways Major customer service skills include communication, problem-solving, patience, and empathy. Improving customer service skills includes collecting feedback from clients and practicing active listenin... view blog & white papers details

Diversity in the workplace has become an essential factor for success in today's global culture. Employers who embrace diversity benefit from a wide range of skills and competencies, increased innovation, and improved problem-solving abilities. And using diversity hiring platforms can significantly aid in achieving this goal. Hiring managers plays a critical role in the process of building a diverse workforce. They are responsible for identifying, screening, and interviewing candidates, and they ultimately make the decision who to hire. This article explores the role of the hiring manager in ... view blog & white papers details

Becoming a successful manager in any organization requires a well-structured plan. The 30 60 90 day plan manager is a conceptual blueprint for thriving in this new role during the first three months. It is a guide for a new manager to understand the organization, implement improvements, and craft a long-term vision for the team. This article delves into the key objectives and activities for each phase of this plan to help the new manager hit the ground running. The First 30 Days: Learning & Observation This phase of the 30 60 90 day plan manager is primarily about onboarding and adjustment. E... view blog & white papers details