Call Center Representative Salary in the United Kingdom

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How much does a Call Center Representative make in the United Kingdom? The average Call Center Representative salary in the United Kingdom is £20,392 as of March 03, 2021, but the range typically falls between £17,571 and £22,537. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.

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Global Market Data
50TH(Median) £20,392 25TH £17,571 75TH £22,537

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Skills to Boost a Call Center Representative Salary

Mastering key skills can significantly increase your earning potential as a Call Center Representative. According to Salary.com's Real-time Job Posting Data, expertise in Customer Service can lead to a 19% salary raise, while strong Microsoft Office skills boost pay by a 2%. Even Customer Sales can result in a 1% salary increase.

Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office
Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Customer Sales
Customer Sales means sales of Goods by Licensee directly or through its authorized wholesalers, representatives or distributors to retail establishments for eventual resale to the consumer.
More Skills...
Based on recent job listings, in-demand skills in the Call Center Representative field include Customer Service (19%), Microsoft Office (2%), and Customer Sales (1%). These skills reflect current market needs.
Skills Salary Demand
Skill & Salary Demand
Customer Service £24,266
Customer Service
£24,266
19%
Microsoft Office £20,799
Microsoft Office
£20,799
2%
Customer Sales £20,596
Customer Sales
£20,596
1%
Customer Service
1.57%
Microsoft Office
0.83%
Customer Sales
4.02%
Job Openings for Call Center Representative
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About United Kingdom

The total area of the United Kingdom is approximately 244,820 square kilometres (94,530 sq mi). The country occupies the major part of the British Isles archipelago and includes the island of Great Britain, the north-eastern one-sixth of the island of Ireland and some smaller surrounding islands. It lies between the North Atlantic Ocean and the North Sea with the south-east coast coming within 22 miles (35 km) of the coast of northern France, from which it is separated by the English Channel. In 1993 10 per cent of the UK was forested, 46 per cent used for pastures and 25 per cent cultivated f...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia

Call Center Representative Pay Difference by Cities

City, Country Compared to national average
City, Country London, UK Compared to national average
+ 6.9%
City, Country Manchester, UK Compared to national average
-5.2%
City, Country Liverpool, UK Compared to national average
-5.5%
City, Country Leicester, UK Compared to national average
-6.2%
City, Country Birmingham, UK Compared to national average
-5.2%
City, Country Brighton and Hove, UK Compared to national average
+ 0.1%
Employees with Call Center Representative in their job title in London, UK earn an average of 6.9% more than the national average. The lower salaries can be found in Leicester, UK (6.2% less), Liverpool, UK (5.5% less), Birmingham, UK (5.2% less), Manchester, UK (5.2% less).

Understand the base salary paid range for a Call Center Representative in the United Kingdom

Average Base Salary

Core compensation

17571
22537
20392
The chart shows the base salary for Call Center Representative ranges from £17,571 to £22,537 with the average base salary of £20,392. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Call Center Representative may get paid difference by industry, location, and factors.

Call Center Representative Frequently Asked Questions in the United Kingdom

What is the salary range for a Call Center Representative in United Kingdom? What is the average hourly rate?

The average salary for a Call Center Representative in United Kingdom is £20,392 per year. The salary range for a Call Center Representative is between £17,571 and £22,537. While we are seeing hourly wages as high as £11 and as low as £8, the majority of Call Center Representatives are currently paid an average of £10 in United Kingdom. The average salary pay range for a Call Center Representative can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Call Center Representative in United Kingdom can differ based on any or all of these varying factors. March 03, 2021 salary.com )
Why should you negotiate salary for a Call Center Representative role? What are effective negotiation strategies?

Most hiring managers in United Kingdom expect job candidates to negotiate salary. By doing this you will demonstrate that you are confident in your abilities and comfortable taking initiative which are traits that are beneficial for almost any role. You should try to negotiate the highest starting salary of the Call Center Representative position that you can in United Kingdom. This starting salary of the Call Center Representative position will become the basis for all future increases while you are employed at the firm. A lower starting salary will result in smaller raises, even if the % increase is large, so try to maximize that starting base salary amount.
Once you have received an offer of the Call Center Representative position in United Kingdom, ask for a little time to consider it. Research salary levels for the position so you will know what range of salary is applicable for your job and location. Emphasize any special skills, experience, certifications, or credentials that you have. Point out past accomplishments that will be useful in the role. Suggest a salary that is slightly higher than your target, this will give you room to negotiate a lower amount but still meet your needs. March 03, 2021 salary.com )
How do you evaluate the advantages, opportunities, and salary for a Call Center Representative role located in large metropolitan city or in a small town?

Start your evaluation by defining the most important aspects of the job and the overall lifestyle you can expect based on the location. The higher salary range of a Call Center Representative in the United Kingdom can be one of the reasons you are attracted to a position in a large city, but keep in mind that differences in the cost of living usually result in higher living expenses and less disposable income. a Call Center Representative job in a large city of the United Kingdom may offer a more varied experience, and greater opportunities for career progression, but may require long commutes or extended work hours. A large city in the United Kingdom also provides more opportunities for entertainment and other activities. On the other hand, a non-metro location may offer lower salaries and fewer opportunities but have more affordable living expenses, shorter commute times, and other advantages. Consider these factors before you decide which Call Center Representative job is right for you. March 03, 2021 salary.com )
Learn more about: Compensation Packages, Employee Flight Risk, Gender Pay Gap
Last Update: March 03, 2021