Customer Service Agent Salary in Edinburgh, UK
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How much does a Customer Service Agent make in Edinburgh, UK? The average Customer Service Agent salary in Edinburgh, UK is £22,091 as of March 03, 2021, but the range typically falls between £17,507 and £26,995. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.
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Skills to Boost a Customer Service Agent Salary
Mastering key skills can significantly increase your earning potential as a Customer Service Agent. According to Salary.com's Real-time Job Posting Data, expertise in Customer Service can lead to a 40% salary raise, while strong Microsoft Office skills boost pay by a 2%. Even Customer Relationship can result in a 1% salary increase.
Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Customer Service
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office
Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Customer Relationship
Customer relations is the company-wide process of nurturing positive relationships with your customers . It helps you connect with your customers on a much more personal level and create a sense of mutual understanding with them.
More Skills...
Based on recent job listings, in-demand skills in the Customer Service Agent field include Customer Service (40%), Microsoft Office (2%), Customer Relationship (1%), and Financial Services (1%). These skills reflect current market needs.
| Skills | Salary | Demand | |
|---|---|---|---|
| Skill & Salary | Demand | ||
| £30,927 |
Customer Service
£30,927
|
40%
|
|
| £22,532 |
Microsoft Office
£22,532
|
2%
|
|
| £22,312 |
Customer Relationship
£22,312
|
1%
|
|
| £22,312 |
Financial Services
£22,312
|
1%
|
What does a Customer Service Agent do?
Customer Service Agent
Trivandrum, IN
Provide timely information via radio or other device to employees in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
12/30/2020
Customer Service Agent
Lille, FR
Management has the exclusive right to alter this job description at any time without notice.
12/26/2020
Customer Service Agent
Guadalajara, MX
Complete a service alert for any mechanical and or body damage communicated by the customers.
12/19/2020
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About Edinburgh, United Kingdom
Situated in Scotland's Central Belt, Edinburgh lies on the Firth of Forth's southern shore. The city centre is 2 1⁄2 miles (4.0 km) southwest of the shoreline of Leith and 26 miles (42 km) inland, as the crow flies, from the east coast of Scotland and the North Sea at Dunbar. While the early burgh grew up near the prominent Castle Rock, the modern city is often said to be built on seven hills, namely Calton Hill, Corstorphine Hill, Craiglockhart Hill, Braid Hill, Blackford Hill, Arthur's Seat and the Castle Rock, giving rise to allusions to the seven hills of Rome.
Occupying a narrow gap betw...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia
Customer Service Agent Pay Difference by Cities
| City, Country | Compared to national average |
|---|---|
| City, Country London, UK |
Compared to national average
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| City, Country Manchester, UK |
Compared to national average
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| City, Country Liverpool, UK |
Compared to national average
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| City, Country Leicester, UK |
Compared to national average
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| City, Country Birmingham, UK |
Compared to national average
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| City, Country Brighton and Hove, UK |
Compared to national average
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Employees with Customer Service Agent in their job title in London, UK earn an average of 6.9% more than the national average. The lower salaries can be found in Leicester, UK (6.2% less), Liverpool, UK (5.5% less), Birmingham, UK (5.2% less), Manchester, UK (5.2% less).
Similar Jobs to Customer Service Agent in Edinburgh, UK
Loading results...
| Job Title | Location | Salary Range in GBP |
|---|---|---|
| Job Title Customer Service Director | Location Edinburgh, UK |
|
| Job Title Customer Service Manager | Location Edinburgh, UK |
|
| Job Title Customer Service Representative I | Location Edinburgh, UK |
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| Job Title Customer Service Representative II | Location Edinburgh, UK |
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| Job Title Customer Service Representative III | Location Edinburgh, UK |
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Understand the base salary paid range for a Customer Service Agent in Edinburgh, UK
Average Base Salary
Core compensation
17507
26995
The chart shows the base salary for Customer Service Agent in Edinburgh ranges from £17,507 to £26,995 with the average base salary of £22,091. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Customer Service Agent may get paid difference by industry, location, and factors.
Customer Service Agent Frequently Asked Questions
Can I expect to receive a higher salary for the position of Customer Service Agent in London than for the same job in Leicester in the United Kingdom?
On average, a Customer Service Agent, working in London, United Kingdom, would generally get a higher salary than those working in the city of Leicester. The larger cities in the UK typically provide numerous opportunities for Customer Service Agent Jobs. Since Edinburgh, United Kingdom is an attractive place to work for many professions, Customer Service Agent Jobs could be competitive. Candidates need to consider personal preferences when deciding on a work location and weigh all factors including employment viability, cost of living, workforce competition, and quality of life in a particular location.
March 03, 2021
salary.com
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What is the salary range for a Customer Service Agent in Edinburgh, United Kingdom? What is the average hourly rate?
The average salary for a Customer Service Agent in Edinburgh, United Kingdom is £22,091 per year. The salary range for a Customer Service Agent is between £17,507 and £26,995. While we are seeing hourly wages as high as £13 and as low as £8, the majority of Customer Service Agents are currently paid an average of £11 in Edinburgh, United Kingdom. The average salary pay range for a Customer Service Agent can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Customer Service Agent in Edinburgh, United Kingdom can differ based on any or all of these varying factors.
March 03, 2021
salary.com
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Besides the base pay, what other benefits might be negotiable when considering a Customer Service Agent job? What common items are generally included in a total compensation package?
A total compensation package consists of base pay or salary and all other types of pay and benefits that a Customer Service Agent working in Edinburgh, United Kingdom will receive in exchange for their job. Some common items included in the total compensation of a Customer Service Agent working in the Edinburgh, United Kingdom are bonuses, medical/dental/vision benefits coverage, paid leaves, life insurance, and pension plan company match. Some companies in the Edinburgh, United Kingdom might also offer long-term incentives such as stock options or stock grants for Customer Service Agents. Other popular benefits are gym memberships, free parking, monthly car expenses, free food, and company discounts. Evaluate all offered benefits to determine if they are of value to you. Consider items that you value and see if you can negotiate favorable terms for them. For example, request an extra week of vacation, reimbursement for training, flexible work hours, or subsidized parking. These perks have a value that should be included when you evaluate the entire compensation package offered to you.
March 03, 2021
salary.com
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Last Update: March 03, 2021