Software Support Engineer troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Being a Software Support Engineer escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor's degree in area of specialty. Additionally, Software Support Engineer typically reports to a supervisor or manager. To be a Software Support Engineer typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Support Services Engineer Duties:
The Software Support Engineer provides customers with technical product support for company’s Applications. The position is responsible and accountable for the creation, tracking and resolution of change requests & production/test issues from customers while meeting response and resolution service level objectives. Answers technical support queries and implements fixes for application problems. Troubleshoots customer issues as well as providing code changes and testing changes/fixes to resolve customer issues. Creates and maintains documentation for supported applications. Coordinates with customers to resolve technical support issues.
Required Interpersonal Skills:
Required Project Management Skills: