Customer Care Phone Agent
Job Posting for Customer Care Phone Agent at 7-Eleven
Position Hours: Various shifts *Weekend Work Required*
Job Overview:
The primary responsibility of the position is to answer incoming customer service calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns.
Selected candidate will be required to enter accurate and detailed case information into the Microsoft Dynamics database and also work within the Speedy Rewards accounts database, known as Logix.
The selected candidate may be asked to work anytime between the hours of 7:00am - 8:00pm on occasion by management.
Core Job Responsibilities:
1. Providing an exceptional customer experience to our customers via phone or email.
2. Data entry of accurate and detailed information into the Customer Service claims database.
3. Reviewing and making necessary changes and/or updates to Speedy Rewards accounts.
4. Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
Minimum Requirements
Education Level: High School Diploma or Equivalent
Work Experience Desired:
Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
Excellent verbal & written communication skills. Professional phone etiquette. The ability to multi-task and function in a fast pace work environment. Strong problem-solving skills.
The primary responsibility of the position is to answer incoming customer service calls and to provide an exceptional customer experience to our customers while attempting to help resolve their issues/concerns.
Selected candidate will be required to enter accurate and detailed case information into the Microsoft Dynamics database and also work within the Speedy Rewards accounts database, known as Logix.
The selected candidate may be asked to work anytime between the hours of 7:00am - 8:00pm on occasion by management.
Core Job Responsibilities:
1. Providing an exceptional customer experience to our customers via phone or email.
2. Data entry of accurate and detailed information into the Customer Service claims database.
3. Reviewing and making necessary changes and/or updates to Speedy Rewards accounts.
4. Maintaining knowledge of the ever-changing promotions that have an effect on our customers.
Minimum Requirements
Education Level: High School Diploma or Equivalent
Work Experience Desired:
Previous customer service and/or call center experience would be helpful. Bilingual or speaking Spanish a plus.
Other Skills:
Excellent verbal & written communication skills. Professional phone etiquette. The ability to multi-task and function in a fast pace work environment. Strong problem-solving skills.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Care Phone Agent career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Care Phone Agent.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $34,791 - $44,978
-
Income Estimation: $35,741 - $44,029
-
-
Customer Support Policies, Standards and Procedures Skill
-
Income Estimation: $35,741 - $44,029
-
Income Estimation: $38,823 - $51,927
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at 7-Eleven
7-Eleven
GARDEN CITY, MI
Other
7-Eleven
Pasadena, CA
Other
7-Eleven
Wilmington, DE
Full Time
7-Eleven
Blacksville, WV
Full Time
Not the job you're looking for? Here are some other Customer Care Phone Agent jobs in the Mad River, OH area that may be a better fit.
We don't have any other Customer Care Phone Agent jobs in the Mad River, OH area right now.
Speedway, Enon, OH
Peterson Technology Partners, Enon, OH