Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join our dynamic team as the Director of Business Learning Programs on First American’s Employee Growth & Development team, where you'll lead the transformation of our learning culture for our 19,000 workforce. In this pivotal role, you'll architect and execute game-changing strategies that drive engagement and a boost in productivity. Leading a team of L&D consultants, you'll leverage cutting-edge techniques and technologies to revolutionize our approach to employee development.

Your mission is to deliver visionary programs that prepare our employees to be their best today and, in the future, reduce turnover and demonstrate a return on learning investments. As a driving force behind our talent initiatives, you'll forge strategic partnerships, secure increased budget allocations, and inspire a culture of continuous learning that positions our organization at the forefront of employee growth and organizational excellence. If you're a visionary leader passionate about unleashing human potential and delivering measurable business impact through innovative L&D initiatives, we want you to shape the future of learning at First American.

Position Overview

Strategic Leadership & Innovation

• Develop and execute a cutting-edge learning strategy aligned with our business objectives, targeting increased employee productivity.
• Pioneer innovative learning approaches, leveraging emerging technologies to increase program effectiveness while reducing costs annually.

High-Impact Program Design & Delivery

• Deliver immersive learning journeys across multiple modalities (e-learning, distance learning, and classroom) that drive measurable skill development and behavior change.
• Foster a state-of-the-art learning ecosystem, integrating our LMS (e.g., Workday) with adaptive learning platforms (e.g., LinkedIn Learning) and social collaboration tools (e.g., Microsoft Teams).

Performance Optimization & Analytics

• Establish robust KPIs and analytics dashboards to measure program ROI, aiming for a return on learning investments and business impact.
• Leverage predictive analytics and machine learning to identify skill gaps and personalize learning paths for maximum impact.

Talent Development & Succession Planning

• Design and implement a comprehensive business unit development program, increasing our new hire’s time to proficiency and employees’ ability to be their best today and in the future.
• Identify the need for targeted initiatives to retain high-potential employees, reducing turnover of top talent year-over-year.

Strategic Partnerships & Influence

• Cultivate strong relationships with HR Business Partners and business unit leaders, driving learning as a strategic business enabler.
• Lead a high-performing team of L&D consultants, fostering a culture of innovation and continuous improvement.

Key Performance Indicators (KPIs):

• Employee engagement scores (target: 3-5% increase)
• Time-to-proficiency for new hires (target: 3-5% reduction)
• Internal promotion rate (target: 5% increase)
• Learning program completion rates (target: 5-10% )
• Net Promoter Score for L&D initiatives (target: 80 )

Technology & Innovation:

• Integrate virtual reality training simulations for high-risk or complex tasks
• Foster use of mobile-first microlearning platforms (e.g., Workday Mobile App) for just-in-time learning
• Implement gamification elements to boost engagement and knowledge retention

Ideal Candidate Profile:

• 8 years of progressive L&D experience, including 5 years in leadership roles
• Proven track record of needs assessing, designing, and implementing learning strategies that drive business results
• Deep expertise in         
  • Learning consultancy (make recommendations to curriculum, oversee the development of materials,
  • serve as a thought leader, mentor, and coach on continuous improvement tools, analyze data to help with budget preparation and training priorities, track and report metrics),
  • Adult learning theory (Synchronous vs. Asynchronous, Experiential Learning, Transformative Learning, Self-Directed Learning),
  • Instructional design (ADDIE model, Bloom’s Taxonomy, Gagne’s Nine Events of Instruction, Merrill’s First Principles of Instruction, Cognitive Load Theory, etc.) and
  • Emerging L&D technologies (AI & Machine Learning, LXP, Microlearning Platforms, Voice-Activated Learning, NLP, Emotion AI, etc.)
• Strong business acumen and ability to influence at all levels of the organization
• Exceptional communication, presentation, and stakeholder management skills
• Bachelor's degree required; Master's in Organizational Development, Adult Education, or related field preferred
• Relevant certifications (e.g., CPTD, PMP) are highly desired

Are you ready to lead the charge in transforming our learning culture and driving unparalleled business performance? Join us in shaping the future of employee development at First American!

First American is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Pay Range: $145,000- $193,300 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Salary : $145,000 - $193,300