Customer Service Representative
Job Posting for Customer Service Representative at Acara Solutions
Are you a Customer Service Representative that is looking to join one of the top companies within Innovative Technology?
- Are you looking to further your career and grow?
- If you answered yes to these questions apply today!
Acara Solutions is seeking highly qualified candidates to work onsite with our customer in Amherst NY
- Pay Rate: $17 Hourly
- Shift: 11:00am-8:00pm
- Location: Amherst, NY
Job Description Summary:
Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
- Answers all incoming fare media phone calls from customers.
- Processes all faxes and emails inquires.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed
Required Skills / Qualifications:
- Minimum 6 months INBOUND experience in a Customer Service/Call Center.
Job Types: Full-time, Contract, Temporary
Salary: $17.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Getzville, NY 14068: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Required)
Work Location: In person
Salary.com Estimation for Customer Service Representative in Getzville, NY
$29,308 - $36,781
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