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Logistics Project Professional 1

APN Software Services, Inc.
Johnson, TN Full Time
POSTED ON 6/4/2024
Title- Logistics Project Professional 1

Duration- 10 Months

Location- Johnson City TN [on-site]

Description

This is an office role in the supply/chain logistics coordination area

The management team requires general Excel and Typing Test

Position Overview

Responds to complex inquiries and/or requests via phone, chat, email, and/or web-based inquiries regarding Industrial products and/or services. Serves customers by providing complex order information while providing efficient and courteous service. Completes customer requested investigations and resolves complex customer-facing problems. Performs order tracking, price quoting, and scheduling and/or rescheduling of customer order.

Responsibilities

  • Respond to and resolve customer problems in a timely and accurate manner while providing excellent customer service.
  • Maintain extreme accuracy in addressing customer inquiries
  • Follow up with customers for inquiries related to orders to minimize error
  • Follow guidelines and coding as outlined by the department
  • Manages customer supply chain logistics globally

Required Knowledge/Skills, Education, And Experience

  • Specialized skill training for the supply chain may be required.
  • Associates degree in related discipline is preferred.
  • 2 years of practical Customer Support experience
  • Demonstrated ability to address customer inquiries/escalations
  • Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
  • High level of professionalism and excellent customer service skills.
  • Ability to multitask and handle a high volume of work accurately.
  • Excellent verbal, written, and organization skills.
  • Will need to take internal product and/or other training classes.
  • Ability to work within a team office environment.
  • Must be a self-starter and work independently of immediate supervision
  • Ability and desire to learn assigned business segment product line.
  • Ability to successfully complete required training in a timely manner
  • Strong data analytical and problem-solving skills in identifying patterns and trends.
  • Proficient with Microsoft Suites and SalesForce software.

Preferred Knowledge/Skills, Education, And Experience

  • Knowledge of SAP, CRM systems and Quotation tools.
  • 2 years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
  • Effective verbal communication when speaking directly to customers
  • Proven ability to follow a variety of guidelines outlined by customers and company standards
  • Ability to perform over 10,000 KSH (40 WPM)

Additional Ongoing Responsibilities

  • Develop lasting professional relationships within organization such as: distribution centers, warehouses, sales personnel, standard pricing teams, product managers, and purchasing personnel.
  • Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

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