Job Posting for Logistics Project Professional 2 at APN Software Services, Inc.

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Title- Logistics Project Professional 2

Duration- 10 Months

Location- Johnson City TN [on-site]

Test results of MS Excel & Word will be asked of potential candidates.

This is NOT a remote position.

Description

Deals with most problems independently and has the latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with various issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the business's core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
"Transfers" are expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
Manage the data workflow, as it interacts with the workflow in the CRM tools
Utilize CRM tool to directly communicate to internal/external customers, suppliers, and affiliates.
"Transfers" are expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
Primary focus will be supporting multiple product lines within the assigned business segments for customer types including industrial, and construction distributors, end-user accounts, and OEMs.
Follow up and engage stakeholders as required until the expected release date for open orders is addressed accordingly.

Required Knowledge/Skills, Education, And Experience

Secure wireless and/or automation product experience may be required; an associate's degree in a related discipline is preferred.
5 years of practical Customer Support experience
Demonstrated ability to reproduce a customer problem, isolate causes, and drive resolution.
Demonstrated logical reasoning, and situational and time management while presenting a positive attitude with customers and co-workers.
High Level of professionalism and excellent customer service skills.
Ability to multitask and handle a high volume of work accurately.
Excellent verbal, written, and organization skills.
Desire to grow within the company.
Ability to work within a team environment.
Must be a self-starter.
Ability and desire to learn assigned business segment product line. May need to take internal product training classes.
Ability to successfully complete the required training program.
Strong data analytical and problem-solving skills in identifying patterns and trends.
Proficient with Microsoft Suites.

Preferred Knowledge/Skills, Education, And Experience

Knowledge of SAP, CRM systems, and Quotation tools.
5 years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
Experience with managing software applications preferred

Additional Ongoing Responsibilities

Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
Develop lasting professional relationships within organizations such as plants, warehouses, sales, standard pricing, product managers, and buyers.
Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

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Salary.com Estimation for Logistics Project Professional 2 in Johnson, TN

$61,195 - $78,131

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Logistics Project Professional 2

Job Posting for Logistics Project Professional 2 at APN Software Services, Inc.

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