What are the responsibilities and job description for the Bilingual Call Center Representative position at AppleOne?
Description : As a Bilingual Call Center Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries in both English and Spanish.
Your ability to communicate effectively in both languages will play a key role in ensuring customer satisfaction and loyalty.
Key Responsibilities :
- Handle incoming calls and respond to customer inquiries in both English and Spanish.
- Provide accurate information regarding products, services, and policies.
- Assist customers with troubleshooting and resolving issues in a timely manner.
- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions and maintain accurate records in our database.
- Collaborate with team members to improve service delivery and customer experience.
- Participate in ongoing training to enhance product knowledge and service skills.
Qualifications :
- Fluent in English and Spanish.
- Previous experience in a call center or customer service role preferred (1 year).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and software applications.
- High school diploma or equivalent; additional education is a plus.
What We Offer :
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive, professional, and inclusive work environment.
- Employee recognition programs and incentives.
Join our team and be a part of a company that values your skills and dedication! We look forward to hearing from you!
EEO / AA Employer / Vet / Disabled
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
Additional Skills
none specified)
