Application Support Specialist (Multiple Locations)

Job Description

What if you could go to work and contribute to a sustainable future? Billerud is a leading sustainable packaging materials and paper company. We are passionate paper makers committed to providing the best solutions to our customers. It is our goal to deliver a quality product, on time. We offer competitive compensation, full benefits, opportunities for growth and advancement, and an understanding that our people make us successful. If you are passionate about what you do and driven to do it well, there is a place for you at Billerud!

Purpose

The Application Support Specialist is accountable for supporting a variety of solutions across the Manufacturing operation. This includes Product Tracking, Time & Attendance, Fiber Procurement, Transportation Management, Safety, etc.

The Specialist will utilize requirements gathering, design, analysis and programming skills to solve business problems. This position will function in a self-directed and empowered team setting, with the opportunity to lead, mentor and coach others.

Activities will include application architecture, system integration, system configuration, application development, and business process analysis. Key customers will include Mill Operations, Planning Scheduling & Delivery, Finance, Environmental Health & Safety, and Fiber Supply.

Qualifications

Key Accountabilities:

• Business Partnership
• Establish and maintain stakeholder partnerships to understand business goals, issues and provide solution opportunities.
• Provide subject matter expertise in the understanding of business process and use of the systems and data.
• Business Analysis
• Analyze complex business requirements, translating them into detailed requirements which can be understood by the business and delivered by technical resources (both commercial and internal).
• Work with cross-functional resources to develop functional design documents.
• Manage the Solution Development Lifecycle.
• Manage the application lifecycle of IT solutions and processes with a focus on simplicity, reliability, performance and commonality.
• Define technical options and develop / recommend proposed solutions.
• Evaluate new versions of software and provide cost-benefit analysis and migration plan for upgrades.
• Develop and deploy solutions to our customers according to development standards set for Billerud.
• Talent Development
• Coach and Mentor less experienced team members.
• Solution Support
• Support IT solution availability, reliability, and performance in a 24x7x365 environment.
• Compliance
• Provide subject matter expertise as it relates to application security, access requests, SOX compliance, and configuration controls.
  
  

Travel:Occasional travel to mill sites and or North American corporate headquarters. (<10%)

Personal qualities

Minimum Required Skills

• Highly motivated with the ability to work independently and an eagerness to learn new applications and technologies.
• Solid teamwork, organizational, and communication (both oral and written) skills.
• Strong customer focus and ability to understand business processes and information needs.
• Versatile problem solving and analytical skills with the ability to translate business requirements into attainable IT solutions.
• Ability to manage multiple time sensitive, complex projects and issues simultaneously.
• Technical understanding of software development tools, testing methodologies, application lifecycle, and performance
• Ability to interact with diverse groups of people from across the company to build constructive networks/relationships and develop solutions to business needs.
• Strong Microsoft Windows, Microsoft Server, Microsoft Azure Cloud and Microsoft Office skills
  
  

Preferred Skills

• 5 years of application support and development experience with OptiVision or other Product Tracking solution, NLINK or other Middleware, or Time & Attendance systems.
• SQL and database concepts, Visual Studio, SQL Server Reporting Services (SSRS).
• Windows Server and Desktop experience preferred but not required.
  
  

Application information

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Why us? 

• Be part of a Dynamic team within Billerud
• An opportunity to contribute to a more sustainable future
• Development and career opportunities
• Performance-based bonus, occupational pension and a number of different benefits according to company policy.
• Opportunity to hybrid working according to company standard.
  
  

Our recruitment process may include interviews, recruitment test, reference checks and alcohol & drug test.

Do you want to help create a sustainable future through your work?

Billerud is a world leading company in high-performing paper and packaging materials. We dare to innovate and put our customers in the center by developing sustainable alternatives that challenge the conventional in the packaging industry. Our commitment goes beyond products; it's about reshaping the way businesses and consumers perceive and use packaging to minimize environmental impact.

We care for our people. Billerud is an international company with local roots. No matter where you work, we take pride in always making safety our number one priority.

Realize your true value. At Billerud we lead the change in everything that we do. We have a strong focus on growth and development, offering diverse opportunities for employees to evolve professionally and personally.

Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.