Director of Hotel Operations

Description

SALARY:  DOE

SUMMARY: 

Guides, directs and oversees all hotel departments and personnel.  Must possess the ability to manage subordinate personnel in all activities to ensure an overall efficient and profitable operation for the resort.  Must have excellent promotional, public relations and guest service skills.  Exercises sound judgment in order to enhance the image of the property and stimulate business for the hotel.  Responsible for guest satisfaction, maximizing room occupancy and average daily rates.  Oversees all front office activities and resolves guest problems.  Manages supervisors and other team members.  Responsible for meeting or surpassing all departmental goals and objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Must have financial and operational knowledge of departmental expenses, revenues, payroll, forecasting, budgeting, in order to maximize revenues. 
• Must also possess the ability to analyze fiscal results and aspects of the hotel operations to achieve necessary economic objectives and continually improve hotel operations. 
• Maintains an open dialogue and effective communication with hotel staff. 
• Develops training programs that maintain appropriate levels of expertise and guest services. Resolves guest complaints and personnel problems. 
• Communicates and coordinates with vendors on equipment. 
• Responsible for maximizing hotel revenues and controlling expenses for the hotel. 
• Reviews financial transactions and monitors budget performance for the hotel. 
• Exercises sound judgment in order to enhance the image of the property and stimulate business for the hotel. 
• Has authority to authorize complimentary privileges to guest according to company policy. 
• Provides proper security, safety and emergency procedures as required for guests and employees.
• Complies with Federal, State and Tribal laws. 
• Complies with BlueWater Resort & Casino rules and regulations; ensures all employees are in compliance. 
• All other duties as assigned (non-gaming functions and issued gaming license permitting).

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  All Employees must be knowledgeable to all Company policies and procedures.

• Must have computer experience and be knowledgeable in PMS system.  
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects. 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. 
• Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. 
• Ability to listen effectively and to speak English clearly. 
• Hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action. 
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.

Qualifications

QUALIFICATIONS & REQUIREMENTS:

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; two years experience in the guest services, front desk, housekeeping, sales, management operations, or related professional area.  Relevant experience may substitute for this requirement.  Must attend in-house comprehensive cleaning and disinfecting training on COVID-19 and other infectious diseases.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.  The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk, stoop, and kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Indoor office environment.  This position regularly works indoors.  The noise level in the work environment is generally quiet to moderate and may become excessively noisy at times.   Will have contact with employees, external agencies and the public.

ACCESSIBILITY:  Restricted

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent.  The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.  Additional duties are performed by the individual currently holding this position and additional duties may be assigned.