Product support specialist

Job ID Number

R2612

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

As the Product Specialist, you will be responsible for providing data entry of Medicaid Renewal applications

Job Description

We are looking for a Product Specialist to provide data entry of Medicaid Renewal applications . This position will be full-time and on-site.

What You’ll Do

Learn, understand, and follow Federal and State laws, Federal and State Medicaid laws, rules, regulations, standards, and State Policies related to programs of public assistance

Follow all CAI and State Security requirements

Access available computer inquiry systems to obtain necessary verifications

Onboard new clients with an intake questionnaire to assess an applicant’s eligibility for Medicaid benefits

Analyze the applicant’s financial data, and input calculations into eligibility system

Work closely with the client to securely collect application documents via digital files (pdf, jpg, etc.)

Document all case management details using eligibility system

Attend one on ones and staff meetings to stay informed about processes and procedures

Perform added case management responsibilities as needed

What You'll Need

Required :

High school diploma or equivalent

One year data entry experience

One year customer service experience

Strong proficiency with Microsoft Office Suite

Outstanding organization skills with strong attention to detail

Ability to analyze financial calculations

Ability to problem solve

Strong written and verbal communication skills

Fluent in English

Responsible and independent individual that wants to make a difference in the community, working in a team-oriented environment

Transportation to / from office, dependable and on-time

Be available to work a minimum of a Saturday a month, if necessary

Preferred :

Knowledge of Medicaid or Public Programs of Assistance eligibility

Strong written and Bilingual communication skills

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Last updated : 2024-05-17