Customer Service Representative - Print Center

Overview

Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client’s time and budget constraints.  The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.

Responsibilities

• Maintain a professional appearance and demeanor that reflects CBPS and the client’s commitment to quality, continuous improvement and respect for individuals
• Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies
• Receive all Print Center requests via phone, email, or walk-ins
• Identify missing or problematic components and communicate them to the customer and/or Print Production Manager
• Accurately and timely entry into the Production Management System that consists of adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, job closing
• Track and enter costs associated with each job estimate to facilitate accurate department billing
• Communicate effectively with the Site Manager by informing and providing updates regularly to guarantee that overall production and customer objectives are met
• Complete all required volume quality control tracking logs
• Receive all questions and concerns and provide updates and solutions to customers
• Send and obtain proof approvals
• Complete and maintain all required paperwork, records, and documents
• Create proofs and lithographic offset plates
• Follow all required safety procedures

Qualifications

• High school diploma or GED with experience or vocational/technical certification
• Minimum 5 years of print and mailing industry experience
• Excellent verbal and written communication and telephone and interpersonal skills
• Working knowledge of the Macintosh, PC and Windows operating systems
• Intermediate knowledge of the following:
  • Prepress, preflight, and workflow industry standards
  • Offset press and digital printing
  • Bindery and press specification (drill allowance, margins, bleeds etc.)
  • Shipping and mailing operation and technology
• Proficient with the following software:
  • Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop
  • QuarkXPress
  • Microsoft Word, Excel, Outlook, PowerPoint, and Publisher
  • XMF workflow or equivalent

Physical Demands

• Standing for prolonged periods of time - up to 8 hours or more per day
• Frequent lifting of objects up to 50 lbs. and noise level is usually moderate to loud
• Fast-paced environment, subject to numerous schedule and priority changes, regular required weekend or overtime work schedules with short notice

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!