What are the responsibilities and job description for the Executive Account Manager - Stellus Rx position at Catalyst Health Group?
Job Summary:
We're opening eyes, hearts and minds to the impact that a pharmacy team can have in changing lives. As part of Catalyst Health Group, Stellus Rx improves ease and outcomes in every moment that matters, along every health journey.
Join our group of talented, committed team members-pharmacists, pharmacy care coordinators, technologists, product strategists and more-to create and expand the delivery of personalized health support that people didn't even know could be possible.
The Executive Account Manager for Stellus Rx will help our communities thrive as a key member of the Growth and Account Management Team. You will work closely with Stellus Rx leaders and across the organization, as we work collaboratively to unlock the health of millions of Americans by turning "use as prescribed" into a guarantee, not a direction. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and team members while growing at an accelerated rate. If you love serving others and would like to make a material difference in an industry‐transforming organization, then we invite you to apply to this role. Learn more about us at stellusrx.com.
Accountabilities:
This individual will need a broad working knowledge from sales and early account establishment to monitor implementation plans, who will assume client relationship responsibilities and is responsible for determining account management strategies related to client service plans; retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; providing program management for clients requiring complex service models; and overseeing the work of other local and national program management staff. You will develop superior product knowledge and effectively educate and engage healthcare providers and risk-bearing entities about the positive clinical impact pharmacy services can provide for their patient outcomes.
Job statistics:
|
# Clients (Risk-Bearing Entities |
1-5 |
|
# Concurrent new implementations |
1-3 |
|
Total providers covered by Executive Acct Mgmt. position |
50-500 |
|
Total attributed lives volume |
3K-50K |
Role and Responsibilities:
- Assumes responsibility for a broad range of activities from sales through implementation
- Provides client advising as needed
- Acts as a liaison between client and relevant internal team members
- Maintains client relationships with existing customers ensuring needs are met and overall satisfaction
- Monitors implementations for new Adhere and/or Engage clients
- Oversees transition from implementation to account management
- Develops team expansion plan including hiring and training new team members
- Supports the development of implementation plans and build out of crm to manage customers
- Handles all day to day Client questions and concerns
- Maintains regular communication and provide reports to client as needed
- Meets with client for regular review of customer satisfaction
- Assumes client account management responsibilities
- Lead a team of account managers
Minimum Qualifications and Requirements:
- Bachelor's degree (B.A. or B.S) from a four-year college or university required.
- 3-5 years of Account Management or direct medical/pharma sales experience required.
- CMS Quality Metrics, HIPAA & ACA knowledge
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Leadership/management/motivational skills.
- Ability to work in a team environment.
- Excellent account rounding ability
- Strong understanding of claims management.
- In-depth knowledge of client servicing.
- Ability to handle conflict and confront challenging issues in a fast work environment.
- Ability to meet or exceed Performance Competencies.
- Able to influence and motivate others through persuasive points-of-view.
- Able to work with team members to identify where/when to apply as potential client solutions.
- Solid understanding of industry products and services.
- Must be able to Travel for Implementation to Client's location if needed.
- A valid drivers license and safe driving record