Manager - Reporting & Analytics

Company Description

Are you ready to accelerate your career? Join Cielo as a Manager - Reporting & Analytics! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!   Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.  

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at 1 877 797 3379 or at [email protected]

Job Description

The Manager – Reporting & Analytics is responsible for daily leadership and performance of the Reporting & Analytics team. They work collaboratively with client team leaders to identify and deliver best practice in reporting and analytics.     

Responsibilities:   

Team Management:

• Define clear performance goals and objectives for the team.
• Own daily leadership of the team to meet established goals and metrics via planning, assigning and directing work.
• Responsible for hiring, performance management and career development for the team.
• Provide leadership, inspiration and coaching to the team.
• Establishes regular communications with team, such as 1-1 meetings, team meetings with established agendas or other regular touch points.

Reporting Leadership:

• Teach appropriate ways to develop and document reporting policies that meet reporting and business goals of account leaders.
• Assist on report development for new clients, contract review, and educating Reporting Analysts on new client systems and reports.
• Assist with creation and development of client dashboards, metrics, and scorecards.
• Other duties as assigned.

Client Relationships:

• Showcase a high level of understanding and becomes fully engrained in the client organization including relationships with key stakeholders, organizational structure to further demonstrate “We Become You”.
• Lead the alignment and delivery of weekly, monthly, quarterly and yearly reviews as needed.
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Serve as front line escalation for client and candidate issues/questions, escalate to Senior Manager – Reporting & Analytics as appropriate.

Analytics and Process Improvements:

• Problem solve and provide best practices and process improvements throughout the Reporting & Analytics process.
• Train internal and external stakeholders on process. -
• Leverage strong analytical skills to audit processes, assess trends, create reports and tell the story with data.
• Identify and document process changes, such as process maps, team structure charts, detailed procedures, etc.
• Additional duties as assigned. 

Qualifications

Education:

• Bachelor’s degree required. 

Experience:

• A minimum of three years of experience in a business or office environment utilizing the required customer service and administrative skills is required. 
• Previous leadership experience is required.

Functional/Technical Knowledge, Skills and Abilities Required:

• Strong data analysis skills with the ability to assess and present key data.
• Demonstrated proficiency with the Microsoft Office suite, including Outlook and advanced Excel skills. 
• Strong proficiency in the Applicant Tracking Systems (ATS) and reporting capabilities.
• Demonstrated accuracy and thoroughness and monitors own work to ensure quality.   

Additional Information

All your information will be kept confidential according to EEO guidelines.