Public Records Supervisor

Cisive continues to make significant advances in the employment screening industry and is always looking for the right people to take us further. Recognized as a national leader in quality of service, timely reporting, cost-effectiveness, state-of-the-art technology programs, and legal expertise in employee screening, Cisive serves many of the country’s leading corporations. Through our technology, Cisive is able to quickly respond to changing customer needs.

The Supervisor of Public Records manages the day to day operations of the research team by monitoring daily work assignments and quality assurance. This role is also responsible for managing the training and development, process improvement, and performance management of the Public Records team.

Scope of Position:

• Manage day to day volume for internal team members and external vendors to ensure the workload is being addressed as best as possible with the resources at hand
• Serve as the escalation point to provide an elevated level of support through review, analysis and resolution for questions, concerns and other issues presented by internal and external clients
• Assist with and provide support to sales and account management for setting up custom products; work with them to review and approve special services process and expectations; communicate progress and final status to leadership team
• Understand and manage legal obligations and record reporting guidelines and processing searches; perform additional research within those requirements to achieve expected accuracy as needed
• Manage and expand the quality assurance programs for internal and vendor processing to ensure that searches performed by the team are conducted to service level expectations; responsible for working with individual team members for additional training and correction of errors
• Manage annual performance review process and documentation for team; provide feedback and suggestions on process updates to management; contribute the the creation and implementation of approved processes
• Serve as the lead trainer for new hires on all searches and answer any inquiries/address issues they may have
• Participate in the creation of and continues support of new products and services
• Other assigned tasks on an as needed basis

Education & Qualification Requirements:

• High School Diploma or equivalent required; Bachelor’s degree preferred
• 3-5 years’ experience in public records research support role
• Experience in a customer service or related role
• Proficiency in Microsoft Office Suite required

• Background Screening and/or pre-employment screening experience strongly preferred

Required Skills:

• Team oriented person, able to collaborate and problem solve with remote team members
• Relationship building skills necessary to develop and cultivate relationships with vendors
• High level of professional and diplomatic written and verbal communication skills
• Ability to stay calm and positive in stressful and demanding situations
• Critical Thinking and Decision-Making Skills
• Highly organized, with strong attention to detail
• Ability to work in fast-paced environment
• Ability to research items and resolve problems
• Ability to multitask efficiently and effectively
• Ability to work independently

• Excellent listening, documentation and presentation skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Excellent time and project management skills.
• Keen attention to detail and adherence to deadlines