Remote Customer Support

Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description This position is remote and can be located anywhere in the US. We are looking for a talented individual… To join our team as a Support Specialist! The Support Specialist is a sales & service position with a primary focus on making sure we help our customers save energy and money without sacrificing comfort. The specialist must be friendly, professional, and genuinely interested in the needs of our customers. The specialist will receive inbound calls and make outbound calls to existing and current customers in an effort to proactively address various customer-related needs, achieving daily, weekly, monthly sales targets established by the call center managers. You’re a great fit if you can… Receive inbound calls to resolve customer questions or concerns regarding their account, plans while identifying potential opportunities to renew or extend their existing energy plans. Make outbound calls to retain/recapture or offer plans to customers. Maintain an acceptable volume of various customer retention and sales per week and month. Accurately document and update customer records in the computer system. Maintain high levels of confidentiality. Proactively offer products and close sales that result from initial incoming contact with the customer. Exciting candidates have… Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred Sales-oriented with a focus on customer service satisfaction. “How can I help you?” attitude Prefers to work in a fast-paced environment Strong desire to work within a team-oriented environment with a high level of collaboration and teamwork Type 35 WPM, and ability to navigate through several internet-based applications Proficient in Windows-based computer programs with excellent navigation skills Punctual and high attendance reliability. High School or GED required; Compensation: $16 / hour Additional Job Description Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. Accommodations are available for unvaccinated candidates. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

Salary : $16 - $0