Night Auditor

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you! Overview:
Qualifications:

Our Night Auditor serves as the overnight leadership and guest point of contact for the property and holds responsibilities such as:

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts
• Answering phones
• Verifying that all end-of-day tasks from other departments are complete
• Responding to guest inquiries, concerns and complaints as needed
• Running end-of-day reports before the close of the shift
• Preparing guest invoices for next-day checkouts
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Answering calls from hotel guests and documenting the details of each call for later reference

Skills

• Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist or similar role
• Experience with FSPMS or MARSHA
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills