What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Cliff Castle Casino?
Position: Hotel Front Desk Supervisor
Department: Hotel
Wage: 50,000/yr.
POSITION SUMMARY: Responsible for successful direction, administration and coordination of all activities of the hotel.
ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:
- Provide supervision to front desk staff. Train, counsel, and provide feedback to Manager regarding staffing, hires, corrective actions, performance evaluations, attendance, and separations
- Maintain adequate inventory of supplies and equipment.
- Plan work schedules to ensure maximum Guest service.
- Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with team and other hotel departments.
- Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
- Analyze service and general operations for the front desk on a daily basis, giving feedback and offering direction as needed.
- Tactfully handle stressful and difficult situations with Guests and Team Members to identify effective resolutions.
- Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
- Perform additional duties as assigned.
QUALIFICATIONS:
1. Education: High School diploma, or Equivalent required.
2. Work Experience:
a. Two (2) years of experience in the hospitality industry.
b. Three (3) years of supervisory experience.
3. Knowledge, Skills, and Abilities:
a. Basic computer knowledge with Microsoft Office programs.
b. Effective communication (verbal and written) skills in English. Bilingual in Spanish a plus.
c. OPERA PMS system experience a plus.
4. Be at least 18 years of age.
5. Able to demonstrate eligibility to work in the U.S.
6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
Hotel Front Desk Agent
Lux Verde Hotel -
Cottonwood, AZ
Front Desk Supervisor - Grand Hotel
Xanterra Travel Collection -
Tusayan, AZ
Front Desk Agent-Hotel St. Michael 17/hr
Hotel St. Michael -
Prescott, AZ
