Store Manager

Overview

Leadership Attributes
 Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position
requirements

• Demonstrate flexibility and innovation in recognizing and reacting to changing work demands
• Effectively leverage and appropriately delegate responsibilities to staff
• Provide a clear sense of direction for service associates
• Take accountability for personal results

Customer Experience
 Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
 Motivate and coach store team to achieve personal and store sales goals
 Facilitate an energized pace, positive service environment and team development through the Customer Experience Manager role
 Demonstrate best in class customer service & lead by example on the sales floor
 Monitor sales floor and zone coverage to drive sales and maintain customer focus
 Build repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are
consistently executed
 Ensure store teams receive customer service & product knowledge training to strengthen selling skills
 Model and ensure dress code compliance
 Communicate top and bottom sellers to Store Manager
 Achieve personal SPH goals*
Operational Standards
 Responsible for opening and closing the store on designated shifts

• Ensure strict compliance with all policies and procedures
• Ensure daily monitoring and execution of sales and payroll goals.
• Uphold and model established best practices around day to day operations
• Ensure operational integrity & asset protection compliance in day to day operations & practices

People & Development
 Assist in motivating staff and align daily activities to achieve business goals
 Ensure sales associates clearly understand and meet job expectations
 Educate team & provide in the moment feedback around sales plans, personal goals, and key performance indicators
 Facilitate training sessions where needed to develop individual and overall team skills and abilities
Visual Presentation/Store Maintenance
 To ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and people
 Ensure store meets visual merchandising and maintenance standards
 Provide necessary feedback to Store Management to drive the business through visual and merchandising opportunities
 Ensure store team is trained in visual and store maintenance standards

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Los Angeles, CA 90048: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location