Manager Scheduling

The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and four cardiothoracic surgeons and three vascular surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.

Job Summary:

Responsible for overseeing front desk and scheduling staff functions at the main office.

Essential Responsibilities:

• Responsible for the overall productivity of the scheduling department.
• Responsible for reviewing and analysing scheduling data and implementing processes to improve no show rates, reduce error rates, improve patient satisfaction, and reduce turn over within the department.
• Oversee efficient collection and database entry of patient demographics including insurance coverage.
• Oversee collection of co-pays, co-insurance and patient responsibility amounts per policies and procedures.
• Manage employees to ensure policies, procedures and processes are being followed.
• Assist in hiring department employees for all locations.
• Manage staff time off requests and create staff schedules based on business needs.  Provide staff coverage to Regional offices when needed.
• Oversee physician schedules to ensure that schedules are full and appropriately scheduled.
• Participate in the recall, termination, reinstatement, physician change, and deceased patient processes.  
• Develop and maintain an updated procedure manual for scheduling.
• Serve as the department representative at Leadership Meetings and other appropriate venues.

Education:

• Bachelor's Degree and minimum of 3 years leadership experience OR 5 years of leadership experience in the discipline.

Qualifications:

• Five years in medical registration/scheduling setting.