What are the responsibilities and job description for the Customer Service Representative position at Confidential?
JOB DESCRIPTION
Job Title: Customer Service Rep.
Reports to: Customer Service Supervisor
Effective Date: July 2022
Summary:
The Customer Service Representative’s job necessitates prioritizing all activities related to supporting our customers’ order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning, and delivery.
Duties and Responsibilities
- Works independently in a multi-department office environment
- Answer and process incoming calls, e-mails, and correspondence in a professional and timely manner.
- Address customer needs and requests with a positive and can-do attitude.
- Enters orders into Live Operating Service (LOS) with a focus on accuracy and compliance with internal procedures and requirements.
- Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.
- Interacts with proper internal departments to gather the necessary information to resolve issues
- Develops knowledge of product line, price, delivery time, and similar data as required
- Processing and entering advance ship notices and invoices for required customers in a timely manner.
Skills and Specifications
- Strong attention to detail and excellent multi-tasking abilities
- Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors.
- Dependable team player and works well under pressure.
- Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
- Proficient in Microsoft Word, Excel, Outlook, 10 Key entries,
and Prefer proficiency in Microsoft Access & EDI.
Education and Qualifications
- 3 to 5 years of experience in customer service, sales, or related field
- High School graduate, Associate Degree
- Combination of experience and education will be considered
Physical Demands and work environment:
- Sitting at a computer for long periods of time
- Use of frequent fingers
- Clear vision
Job Description Disclaimer: The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Salary : $18 - $20
