Store Manager

Confidential
Santa Monica, CA Full Time
POSTED ON 5/15/2024 CLOSED ON 7/17/2024

What are the responsibilities and job description for the Store Manager position at Confidential?

Position: Store Manager

The Store Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store’s visual and operational standards, including the store’s Clientele, scheduling, hours compliance and store shortage. The Store Manager is responsible for hiring, training and developing high performance teams.

Responsibilities:

SALES LEADERSHIP:

  • Creates an outstanding sales and Customer Service environment
  • Strives for sales excellence and results
  • Sets and evaluates weekly, monthly and seasonal goals for staff
  • Works with customers and models excellent customer service and Clientele skills
  • Maximizes sales through strong floor supervision skills
  • Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
  • Develops sales associates to be experts in customer service and client building through utilizing the client books, customer outreach and virtual selling.

STAFFING AND ASSOCIATE DEVELOPMENT:

  • Personally models, teaches, and promotes high level of customer service and standards, offering a cohesive omni channel experience.
  • Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
  • Creates enthusiasm and excitement within store to motivate high performance teams
  • Consistently communicates, trains and develop associate clientele skills and ensures requires customer client building outreach and development completed weekly.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Communicates employee sales goals and provides consistent positive recognition and training on selling behaviors to achieve sales goals.
  • Networks in store radius to recruit and hire high quality management and sales-oriented associates
  • Fills all levels of open positions within the store in an urgent and timely manner
  • Ensures adequate staff is available to meet business needs – schedules accordingly
  • Follows company criteria properly hiring, reviewing, and coaching
  • Documents employee performance in a timely manner

OPERATIONAL EXCELLENCE:

  • Protects store payroll by managing wage costs, salaries, and allowable hours
  • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
  • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
  • Executes any store required order fulfilment in a timely manor

STORE STANDARDS:

  • Execute floor-set and promotional directives; implements visual merchandising
  • Supervises the overall cleanliness and organization of the sales floor and backroom
  • Ensures store appearance and atmosphere supports and reinforces the brand image
  • Understands, supports and complies with all company policies and procedures

MERCHANDISING/VISUAL:

  • Ensure execution of effective merchandising strategies and directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to support the business goals

Requirements:

  • Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
  • Minimum of 2 years retail Store Management position/experience in women’s apparel (or related field)
  • Ability to work flexible schedule including nights and weekends
  • Strong verbal and communication skills
  • Strong observation skills – identifying and assessing customer and employee behavior, reactions, and floor awareness
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
  • Ability to create a quality working environment that will encourage others to develop and excel
  • Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
  • Able to learn or adapt to technology provided by the company

Physical Requirements

  • Constant Walking/Standing- up to 100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.
  • Frequent Climbing

We are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

We are committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Experience:

  • Customer service: 1 year (Preferred)

Ability to Commute:

  • Santa Monica, CA 90401 (Required)

Ability to Relocate:

  • Santa Monica, CA 90401: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $65,000

The UPS Store Tarzana - Assistant Manager/Print Specialist
The UPS Store #0044 -
Tarzana, CA
Manager, Investments
Iconic Manager LLC -
Los Angeles, CA
Associate Director, Product Lead Business Systems (Supply Chain)
10000427 - Business Relationship Manager -
Santa Monica, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Store Manager?

Sign up to receive alerts about other jobs on the Store Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$31,734 - $43,980
Income Estimation: 
$47,272 - $58,380
Income Estimation: 
$60,283 - $82,467
Income Estimation: 
$57,915 - $80,000
Income Estimation: 
$42,682 - $63,472

Sign up to receive alerts about other jobs with skills like those required for the Store Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Escalation Skill

    • Income Estimation: $68,986 - $132,590
    • Income Estimation: $87,241 - $128,435
  • Inventory Control Skill

    • Income Estimation: $80,332 - $109,058
    • Income Estimation: $83,022 - $119,728
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Confidential

Confidential
Hired Organization Address Worcester, MA Full Time
Biotechnology Manufacturing Technician Operates & monitors biopharmaceutical production equipment & purification process...
Confidential
Hired Organization Address Nampa, ID Full Time
Job Summary We are seeking a detail-oriented and organized Parts Specialist to join our team. The ideal candidate will b...
Confidential
Hired Organization Address Mexico, NM Full Time
A New Mexico municipality is seeking an attorney to work on an as needed basis. Candidates should have at least three ye...
Confidential
Hired Organization Address Londonderry, NH Full Time
FedEx Ground Contractor has IMMEDIATE OPENINGS for Full-Time and Part-Time drivers to provide delivery services to homes...

Not the job you're looking for? Here are some other Store Manager jobs in the Santa Monica, CA area that may be a better fit.

Store Manager - Store 84

The 99 Store, Los Angeles, CA

Human Resources Manager

Grocery store, Encino, CA