Job Posting for Complaint specialist at Connect Life Science
Senior Complaints Handling Specialist - Quality
Full-time Permanent Position
On-site role with flexible working hours
Salary $75-80K
Overview :
Our client, a small-medium sized Medical Device company in St Paul, MN are looking to hire a Senior Complaints Handling Specialist for their Quality department.
This is a full time position with an interesting business boasting a strong portfolio of medical devices across several specialisms and classes.
The Position :
Responsible for providing leadership to the quality team regarding the complaint handling process and in maintaining and improving key elements of the complaint handling system.
Manage implementation of complaint handling software in transition from a paper-based system to electronic.
Support product returns in line with complaint handling process.
Collect and analyze data relating to the complaint handling process.
Assist in internal investigation process for returned products including direct interaction with design engineers and product managers.
Own complaint quarterly trending and analysis relating to Management Review and Post-Market Surveillance.
Requirements :
Bachelor’s degree or higher.
4 years complaint handling experience in medical device preferred.
Ability to be on-site full time in Minnesota (with some flexibility as you need).
You :
Ability to effectively interface with excellent communication skills; both written and oral.
Self-starter who can work with minimal direction.
Project management, critical thinking, and problem-solving skills are essential.
Working IT knowledge including file management, word processing, database, and spreadsheet software programs.
Experience working under FDA QSR’s and ISO 13485 preferred.
Interviews taking place ASAP in May for an early June start date. Apply early with up to date CV for a call back!
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