Starbucks Assistant Manager

Knowledge

The following is a list of any certifications, formal education, or training requirements for this position.

Essential Knowledge

§  A food handling permit is required within the first 14 days of employment. 

§  Minimum of 2 years previous progressively responsible retail experience, preferably in food or restaurant.

§  Must be Starbucks AST (Advanced Store Trainer) certified within 90 days of being in position.

§  Completion of ongoing training and development as listed on the Cosentino Learning Plan. 

Non-Essential Knowledge

§  A college degree in a business related field may substitute for a portion of the required experience. 

Skills

The following is a list of the basic skill requirements for this position. 

Essential Job Functions

§  Know and implement the Cosentino Customer Service Standards.

§  Display a “customer comes first” attitude by training and holding the team accountable for delivering legendary customer service.

§  Provide effective coaching to improve individual and team performance. 

§  Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.

§  Able to effectively manage multiple situations simultaneously, and able to manage effectively in a fast paced environment.

§  Manage with integrity, honesty, and knowledge that promotes the culture, values and mission of both Cosentino’s and Starbucks.  Demonstrate a calm exterior presence during periods of high volume or unusual events, and manages smooth transitions thereafter to keep store operating to standard and to set an example for the team.  

§  Provide direct supervision of the activities of all members of the team in a manner that is operationally effective, but is also motivating and respectful.    

§  Address employee relations issues and if needed when Dept Manager is not in and effectively work with Store Director and Human Resources team to resolve issues. 

§  Effectively manage and handle confidential and sensitive information. 

§  Ensure that the team adheres to legal and operational compliance results.

§  Clearly communicate to team members the goals that have been set for the department and their specific role in achieving those set goals. 

§  Plan and implement a daily strategy to complete all department tasks, and clearly communicate this plan to all team members. 

§  Helping the Manager to practice effective inventory management by counting and verifying merchandise against invoices, inspecting deliveries against for shortages, damages and quality, and utilizing cost effective ordering practices. 

§  Be knowledgeable about the items in your department so you can accurately and courteously answer customer questions. 

§  Meet or exceed productivity standards to produce desired team and individual results. 

§  Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store. 

§  Ensure the department is always clean, fully stocked and creatively merchandised. 

§  Know and practice rotation procedures to ensure product dates are properly monitored. 

§  Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions. 

§  Demonstrate the basic math and reading skills required for the position. 

§  Able to operate, clean and maintain all equipment safely and competently. 

Non-Essential Job Functions

§  Promote department sales by suggesting additional products, offering samples to customers, and creating visually appealing display cases and tables.

§  Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.

§  Ensure all new employees receive orientation and ongoing training as needed.

§  Practice open communication with store management team regarding any issues in the department. 

§  Efficiently and accurately prepare, package and label products for sale to customers.

§  Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.

§  Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities

The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.

Essential Abilities

§  Reaching overhead with both arms up to a maximum of 84 inches, twisting at the waist and lifting objects with both hands weighing up to 30 lbs. 

§  Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs. 

§  Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. 

§  Occasionally lifting and carrying up to 32 lbs.  

§  Bending and squatting, at times all the way to floor level. 

§  Able to work in colder conditions of the grocery coolers and freezers. 

Non-Essential Abilities

§  Climbing a ladder, possibly up to 15ft.

Core Competencies

The following is a list of overall competencies identified for this role.  This profile is based on the necessary knowledge, skills and abilities for the position.

Visionary Leadership

§  Conveys passion and enthusiasm in the leadership role and is a catalyst for action, change, and innovation for others in the workplace.

§  Is clear and consistent when communicating the organization’s mission, vision and values so that every individual understands his/her role in the bigger picture.

§  Inspires and motivates others to achieve the milestones that will lead to both individual success and company growth.

§  Able to look beyond daily operations and identify higher level issues and possibilities for the future state of the organization.

§  Effectively communicates the importance of the organizational vision to build a sense of commitment, loyalty, and direction for others.

Operational Results

§  Consistent focus on bottom line results and operational excellence in all day-to-day activities, processes, and procedures.

§  Can be counted on to deliver results that are of the highest operational integrity and consistently meets or exceeds operational standards.

§  Is knowledgeable of and capable of utilizing all available tools, technology and other resources to achieve the desired result in the most cost effective and time efficient manner.

§  Demonstrates an understanding of business management concepts, but also has the skills and follow through to successfully strategize and implement the plans developed from these concepts.

§  Able to anticipate potential threats to the business strategy and demonstrates an agile problem solving capability in order to maneuver around those challenges.

Managing the Workplace Environment

§  Promotes a workplace environment that encourages respect, professionalism, open communication and is free from discriminatory and/or harassing behavior.

§  Encourages appropriate workplace relationships that facilitate high morale, cohesive teams, and a motivating workplace environment.

§  Demonstrates unwavering integrity, trustworthiness, and ethical behavior in dealings with others.

§  Asks everyone to take ownership for their work, to be accountable for the outcome of their efforts, and to take pride in their contributions in the workplace.

§  Ensures credit is given to team members and encourages public recognition of a job well done through both formal and informal recognition programs.

§  Injects energy, a sense of urgency, and a strong service mentality into the workplace environment.

§  Demonstrates effective conflict resolution techniques and supports others in utilizing these strategies as needed to maintain a productive working environment.

§  Shows no tolerance for gossip, undermining, or other sabotaging behavior that can deteriorate productivity and morale.

Quality Decision Making & Sound Judgment

§  Makes quality decisions in a timely manner.

§  Exercises sound judgment and independent thinking in order to make decisions, even when under pressure or when dealing with ambiguous situations.

§  Quickly considers all pertinent aspects of a situation when making a decision while still avoiding “paralysis by analysis”.

§  Can anticipate pros and cons of a decision and foresee possible consequences of a decision, choice, or action.

§  Able to make decisions based on both short-term and long-term outcomes.

§  Recognizes when it is appropriate to seek input from outside sources (i.e. HR or a higher level manager).

Maximize Team and Individual Performance

§  Committed to growing the skills, knowledge and experience of all team members through various forms of ongoing training and development.

§  Able to break down corporate directives to the store, department, and individual level in order to set clear short-and long-term performance goals.

§  Committed to the long-term success of the company through active succession planning, including identification, growth and retention of top talent. 

§  Provides effective coaching and feedback that promotes both individual and team development.

§  Engages in performance management through timely delivery of performance evaluations.

§  Is active in the recruiting, interviewing, and coaching processes in order to hire and retain top caliber employees.

§  Acts as a motivator in order to inspire others to achieve top performance and exceed expectations.